Temporary Care Navigator (Maternity Cover)NHS

Job summary

To cover maternity leave from November

Part time Receptionist form part of a multi-disciplinary team within primary care and support the clinicians in the smooth running of the surgery by handling routine administration duties enabling the clinician to focus on the patient. Ultimately the aim is to improve the patients access/experience in practice.

Part time Receptionist will operate under the supervision of the practice management and the Partners of the Practice.

Main duties of the job

Role Responsibilities

The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:

Patient Contact.

Acknowledge all patients at reception.

Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles

Accept ambulance bookings as necessary.

Accept prescription requests.

Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.

Make / cancel appointments for clinics.

Deal with patient complaints / queries when possible or pass on to the Practice Manager.

Take requests for house calls / visits.

Deal with enquiries for the following;

Hospitals

Patients

GPs.

Transfer main telephone to GP on call as appropriate.

Maintain the confidentiality of the patient and other practice information at all times.

Job description

Role Responsibilities

The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:

Patient Contact.

Acknowledge all patients at reception.

Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles

Accept ambulance bookings as necessary.

Accept prescription requests.

Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.

Make / cancel appointments for clinics.

Deal with patient complaints / queries when possible or pass on to the Practice Manager.

Take requests for house calls / visits.

Deal with enquiries for the following;

Hospitals

Patients

GPs.

Transfer main telephone to GP on call as appropriate.

Maintain the confidentiality of the patient and other practice information at all times.

About us

We are Patient focused,Professional and confidential,Protect patient confidentiality at all times.

We are Good communicators and effective care navigators