Operations ManagerNHS

Job summary

The post-holder is an Operations Manager.

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.

The post-holder will be an integral part of the general practice team.

Main duties of the job

The following are the core responsibilities of the Operations Manager in delivering health services.

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Management and leadership of the administration team and navigation team. Including room booking and room rotas.

Provide leadership and guidance to all staff, including ownership of policies ensuring that they always adhere to procedures.

Maintain the highest levels of confidentiality

Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery

Implement systems to ensure compliance with CQC regulations and standards

Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage

Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues

Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.

Actively encourage and promote the use of patient online services (eg NHS app

Ensure the staff implement the practice-wide approach to the management of all patient services matters

Undertake all mandatory training and induction programmes

Progress will be reviewed on a regular basis via appraisal.

Job description

The post-holder is an Operations Manager.

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.

The post-holder will be an integral part of the general practice team.

About us

The following are the core responsibilities of the Operations Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks.There may be a requirement to carry out other tasks, This will be dependent upon factors such as workload.

Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Management and leadership of the administration team and navigation team. Including room booking and room rotas.

Provide leadership and guidance to all staff, including ownership of policies

Maintain the highest levels of confidentiality

Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery

Implement systems to ensure compliance with CQC regulations and standards

Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage

Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues

Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.

Actively encourage and promote the use of patient online services (eg NHS app

Ensure the staff implement the practice-wide approach to the management of all patient services

Undertake all mandatory training

Progress will be reviewed on a regular basis via appraisal.