Practice ManagerNHS

Job summary

We are looking for an experienced Practice Manager to lead the non-clinical side of the practice. You will report to our six GP partners, lead a team of around 35 practice staff (including a Deputy Practice Manager and an Operations Manager), and work alongside the PCN team. This is a senior role with real influence. You will inherit a well-established management structure and an experienced team, and have the opportunity to shape how a substantial two-site practice runs and develops over the coming years, including leading our CQC readiness and governance.

We are looking for someone who combines strategic thinking with visible day-to-day leadership. You will take ownership of complex issues, give clear advice to the partners, balance competing priorities and turn agreed decisions into reliable action.

Main duties of the job

Operational leadership

• Lead the day-to-day operation of both sites, with a visible presence at Kings Langley and regular travel to Bovingdon.
• Provide clear direction to the Deputy Practice Manager, Operations Manager and administrative teams.
• Oversee premises, IT systems, digital developments and service improvement projects.
• Implement agreed partnership decisions and ensure actions are followed through

People

• Lead workforce planning, recruitment, induction, appraisal, performance and absence management.
• Ensure HR policies are implemented consistently, and support staff wellbeing and team culture.

Finance and contracts

• Support the partners in managing budgets, payroll, claims, contracts, expenditure and practice income.
• Provide accurate management information, advice and recommendations to the partners.
• Monitor QOF, enhanced-service and PCN activity and income in partnership with clinical and administrative leads.

Governance and compliance

• Lead readiness for CQC inspection and maintain effective governance systems.
• Ensure policies, audits, risk registers, complaints processes, significant event reviews and training records are up to date.
• Oversee compliance with information governance, health and safety, premises and business continuity requirements.

External relationships

• Represent the practice at PCN, locality, ICB and other external meetings.
• Help the practice respond to changes in NHS primary care.

Job description

• Lead the day-to-day operation of both sites, with a visible presence at Kings Langley and regular travel to Bovingdon.
• Provide clear direction to the Deputy Practice Manager, Operations Manager and administrative teams.
• Oversee premises, IT systems, digital developments and service improvement projects.
• Implement agreed partnership decisions and ensure actions are followed through
• Lead workforce planning, recruitment, induction, appraisal, performance and absence management.
• Ensure HR policies are implemented consistently, and support staff wellbeing and team culture.
• Support the partners in managing budgets, payroll, claims, contracts, expenditure and practice income.
• Provide accurate management information, advice and recommendations to the partners.
• Monitor QOF, enhanced-service and PCN activity and income in partnership with clinical and administrative leads.
• Lead readiness for CQC inspection and maintain effective governance systems.
• Ensure policies, audits, risk registers, complaints processes, significant event reviews and training records are up to date.
• Oversee compliance with information governance, health and safety, premises and business continuity requirements.
• Represent the practice at PCN, locality, ICB and other external meetings.
• Help the practice respond to changes in NHS primary care.

Additional Information

• The role requires flexibility in working hours to meet the needs of the practice
• Duties may vary or change as the needs of the practice and NHS evolve - this will not be viewed as contractual change

About us

Kings Langley Surgery is a long-established, partner-led training practice caring for approximately 15,500 patients across our main surgery in Kings Langley and our branch surgery in Bovingdon.

We are a friendly, reputable practice with six GP partners, an established management structure and a broad multidisciplinary team. We are committed to safe, effective and accessible patient care and to being a well-run, sustainable practice. You will work directly with the partners and have a genuine say in how the practice develops.