Hospital Engagement OfficerNHS

Job summary

Oxford Hospitals Charity is seeking an approachable, proactive, and personable individual to join our Hospital Engagement Team, working across the Oxford University Hospitals NHS Foundation Trust to make a tangible impact on the lives of patients and staff.

Main duties of the job

As a Hospital Engagement Officer, you will be a key link between the charity and our hospitals, meeting, motivating and inspiring patients, visitors and staff. Based primarily at the Charity Hub desk in the John Radcliffe Hospital, this varied and rewarding role will make the most of your skills in customer care and relationship-building. Whether speaking to new NHS staff at weekly staff inductions, inspiring visitors to support the charity through fundraising, or working alongside our incredible team of volunteers, you will play an important role in raising the profile of Oxford Hospitals Charity across our hospital sites. Working closely with your job share partner, you will ensure a collaborative and consistent approach to engaging with our hospital communities.

This role is offered either as a full-time role, worked Monday to Friday, 8:30am-4:30pm, as a part-time role across four days or as a job share, with each postholder working 18.75 hours per week. Please indicate your preferred working pattern in your cover letter.

Job description

Key Responsibilities

Hospital Engagement

• In conjunction with the Hospitals Engagement Manager, assist with the running of the charity hub and desks in our hospitals, including this includes working closely with the Voluntary Services team to ensure a rota is established, charity hubs are well-stocked with charity literature and merchandise and reorder when necessary.
• Lead the relationship with OUH Voluntary Services to ensure that all volunteers that work with the charity have a great experience, understand their role in delivering charity projects and are kept up to date with key charity events, updates, and literature.
• Track and capture feedback from patients and visitors about ways in which they can support the charity, including sharing key information.
• Coordinate the delivery and restocking of dried food items and comfort packs to family areas and wards, ensuring timely distribution and maintaining accurate stock levels in collaboration with hospital staff and volunteers.
• Assist with the preparation and delivery of the comfort trolley programme, providing wellbeing items and refreshments to patients on wards, while engaging with them in a friendly and supportive manner.
• Working closely with Programme team, respond to initial requests from hospital staff for support and guidance on how to apply for charitable funding.
• Support the Hospital Engagement Manager and wider charity team at events, roadshows, celebration days and occasions, this includes providing hands-on support for our hospital teams.
• Collaborate with onsite providers, charities, and other onsite services to tell them about the work of the charity and look for opportunities to work together.

Fundraising and brand visibility

• Meet and engage with supporters at the charity desks, process donations and provide gold standard supporter care.
• Support our NHS Colleagues with any donation enquiries and advise on best practice.
• Support the NHS cashiers in receiving any donations for the charity, ensuring they have the information they need to do so.
• Coordinate the emptying and banking of the hospital donation boxes.
• Working closely with the fundraising team, proactively identify ways to drive and improve ways for patients to support their local hospital.
• Support the fundraising team with cheque presentations, impact stories and photos.
• With the Communications and Marketing Team, ensure that the charity branding throughout the hospital is kept up to date.

About us

Oxford Hospitals Charity helps transform care for patients and staff across Oxford University Hospitals NHS Foundation Trust (OUH). We fund the best medical equipment, pioneering research, specialist training and improvements to hospital facilities, making a real and lasting difference to peoples lives.

Our impact can be seen across almost every ward and department in our hospitals. From providing reclining chairs that make lengthy chemotherapy sessions more comfortable, to funding cutting-edge surgical equipment that supports clinicians undertaking some of the most complex operations, our work helps make exceptional healthcare possible.

Behind every donation is a person who wants to make a difference to their local community. Our role is to turn that generosity into meaningful change, working closely with clinical colleagues to understand where charitable funding can have the greatest impact for patients and staff.

For more information about the charity, please visit www.hospitalcharity.co.uk or find us on social media @OxfordHospitalsCharity.