Clerical OfficerNHS

Job summary

This is an exciting opportunity to work in the Assessment Suite (AS)/Ambulatory Care Unit (ACU) based at the Royal Victoria Infirmary.

We are looking for enthusiastic,motivatedand reliableindividual'sto join ourvery busyteam.You willbe requiredto provide administrative support within the main AS and ACU.

Excellent inter-personalandorganisationalskills are essential as you will befirstpoint of contact for patients,staffand visitors.

Applicants must be able to demonstrate excellent communication, organisationaland processing skills. You willbe requiredto work within a large multi-disciplinary team and be capable of undertaking a demanding workload.You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous.Knowledge of e-RecordandIfitwould be desirable.Full training will be given.

Hours: 37 hours 30 Minutes/Week - shifts are 3 x long daysand alsoto include nightduty 20.00-07.30(includingbankholidays)6 week rollingrota

• Interview Date Friday 16 October 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Duties include patient registration via theunits electronic systems, admission of patients via hospital system.

Makingappointment'sonschapptbook, filing, photocopying, telephoneenquiries, processingof daily documentation, as well as face to face enquires from thegeneral public, patients, visitors and staff.

Job description

• The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
• To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
• The efficient running of unit reception areas and greeting of visitors and patients at the front line.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust