Band 5 Office Manager CDG5NHS

Job summary

An exciting opportunity has arisen for an experienced and motivated Office Manager to join the Operational team in CDG 5 at Good Hope Hospital.

This is a busy, varied and rewarding role, offering exposure to a wide range of specialist services and the opportunity to work alongside experienced clinical and operational leaders.

As Office Manager, you will play a key role in supporting the operational delivery of the service while leading a large administrative and secretarial workforce. You will be responsible for ensuring high-quality administrative support, managing staff performance and development, and contributing to service improvement initiatives.

We are seeking a confident, proactive and compassionate leader who is committed to supporting and developing staff. You will lead with empathy, promote wellbeing, and foster a positive and inclusive environment where individuals feel valued and supported to achieve their potential. The successful candidate will thrive in a fast-paced setting, manage competing priorities effectively, and be passionate about delivering excellent patient-centred services.

In return, you will join a friendly and supportive team with opportunities to further develop your leadership and operational management skills.

Main duties of the job

You will play a key role in the operational management of a large administrative and secretarial workforce within CDG 5 including teams in medical specialties - Respiratory, Cardiology, General Medicine, Diabetes & Endocrinology and in Surgical Specialities - Gastroenterology & Endoscopy and Colorectal & General Surgery.

You will lead administrative teams overseeing recruitment, induction, training, appraisal, attendance management & staff development. We are seeking a compassionate and approachable leader who is committed to staff wellbeing, development and creating a positive, inclusive working environment.

This is a busy, varied and rewarding role that would suit an experienced administrator & people manager who thrives in a fast-paced environment, enjoys leading large teams, and is passionate about delivering excellent services.

Responsibilities include coordinating workloads, rotas & annual leave, ensuring services are appropriately resourced and performance standards are achieved. You will monitor activity, support workforce planning, analyse performance information and contribute to service improvement.

You need excellent organisational & communication skills. You will lead team meetings, support staff engagement activities and work closely with operational, nursing & medical colleagues to support service delivery and resolve issues.

You will manage complex enquiries professionally, ensuring compliance with policies, information governance requirements & data protection legislation.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.