Business Support ManagerNHS

Job summary

The Business Support Manager role is responsible for the effective and efficient operation and coordination of the hospices business systems, clinical administration, operational reporting and data analysis. You will report to the Director of Care and ensure that they have accurate, timely and accessible information to support the delivery of patient and client services, workforce planning and regulatory requirements. In addition, you will support the Director of Finance with the processing of the monthly payroll. The postholder will oversee the Care Administration team and directly manage the Care Administration Team Leader, ensuring that administrative processes are efficient, consistent and responsive to patients, families and staff.

Main duties of the job

Are you someone who enjoys solving problems, improving processes and getting the most from systems and data?

Were looking for an organised and analytical individual with strong IT skills and experience of rostering, payroll and management information. Youll have an eye for detail, a passion for continuous improvement and the confidence to work collaboratively across the Hospice.

You dont need to meet every desirable criteria

You dont need to meet every desirable criteria.

we recruit based on values.

If youre compassionate, reliable and eager to learn, wed love to hear from you

Job description

Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion is embedded in all areas of business support practice. Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted to business support. Coordinate the production of timely clinical and operational reports, working closely with clinical leadership roles. Support hospice governance and compliance by providing operational assurance that data held by the hospice is accurate, staff have the correct access levels, records can be audited and data quality issues are identified and addressed. Ensure the clinical rostering system (RotaCloud) contains accurate data to ensure the efficient running of services, accurate workforce planning and collation of shift payments for payroll purposes. Involves liaison with data inputters and providing additional training and support where required. Develop dashboards, present management information and analysis/commentary to support senior leadership decision-making and their involvement in relevant committees and contracts. This includes the extraction and presentation of data from SystmOne the hospices system for recording patient data. Directly manage the Care Administration Team Leader and support them with the development of the Care Administration team in terms of skills and efficiencies within duties. Lead and support continuous improvement initiatives aimed at identifying systems inefficiencies, streamlining and standardising approaches, increasing efficiency and reducing manual processes. Support the Director of Finance with the monthly processing of in-house payroll. This includes data inputting, validating and checking of data, acting as an operational point of contact for the payroll, investigating payroll discrepancies and adhering to payroll processing deadlines. Design and deliver in-house staff training and support to ensure accuracy of data within various systems.

About us

Why youll love working hereNottinghamshire Hospice is a great place to work!

As a charity were able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Our values are embedded into the Hospice:

Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

Were the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.

If youre looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

Our benefits

• 5 weeks holiday pay plus Bank Holidays,
• Expenses paid at 45p per mile,
• Pension Scheme,
• Medical cover,
• Staff referral scheme- Earn up to £1,000.00,
• Comprehensive training provided,
• Employee Assistance Programme, including private GP access,
• Bluelight Card discount scheme,
• Free DBS check and Uniform.