Access to Information OfficerNHS

Job summary

As an Access to Information Officer, your primary responsibility will be the accurate and timely processing of Subject Access Requests (SARs) and Freedom of Information (FOI) requests, in accordance with the Data Protection Act 2018, UK GDPR, Access to Health Records Act 1990, Freedom of Information Act 2000 and the Common Law Duty of Confidentiality.

You will provide comprehensive administrative support to the Information Governance team, manage sensitive information securely, and work autonomously while seeking guidance from the Information Governance and Privacy Manager on complex cases or disclosure decisions.

Please note, this is an office-based role.

Main duties of the job

The Access to Information Officer supports the Information Governance Management Team to maintain and deliver the information governance work programme including but not limited to:

• Data Security and Protection Toolkit
• Data Protection
• UK GDPR
• Common Law Duty of Confidentiality
• Records Management
• Freedom of Information
• Data Security
• Information sharing

The post holder will support the Information Governance Team to:

• Process Subject Access Requests (SARs) and Freedom of Information (FOI) requests efficiently and in compliance with relevant legislation (DPA 2018, UK GDPR, AHRA 1990, FOI Act 2000).
• Provide administrative support to the Information Governance (IG) team.
• Work autonomously, seeking guidance on complex cases or disclosures from the Line Manager.

Job description

Act as the primary contact for SARs and FOI enquiries, ensuring accurate logging, tracking, and timely processing.

Liaise with internal departments, healthcare professionals, and external organisations to retrieve, review, and redact records, ensuring compliance with legal and Trust requirements.

Maintain and update databases for SARs and FOI requests, monitoring progress and ensuring deadlines are met.

Provide guidance on FOI processes and support compliance with Trust policies.

Handle sensitive data, ensuring confidentiality and adherence to legal frameworks.

Prepare regular reports and maintain accurate records of all requests and actions.

Manage communication with applicants, including updates on delays or clarifications.

Assist with data preparation and reporting for governance groups and committees.

Provides straight forward information governance advice and guidance to colleagues and customers to ensure they effectively manage information.

Reviews and assists the organisation to maintain records for UK GDPR compliance requirements.

Collate evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates, and documents issues of non-compliance.

Ensure timely completion of SARs and FOI requests in line with legal

requirements.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Company Benefits

• Employee Assistance Programme
• Vivup staff benefits platform
• Enhanced maternity pay
• Generous annual leave package
• Flexible working
• Access to staff networks
• Volunteer leave
• Long service recognition scheme
• Buy and sell annual leave option

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.