Admin Assistant - 22.5 hoursNHS

Job summary

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to come and join our unit in Swindon for 22.5 hours per week over Monday to Wednesday. A detailed shift pattern and salary information can be found in the further information section below.

You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

We are also looking for:

• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

Job description

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £24,484 - £27,583 per annum pro rata (£13.08 - £14.73p/h) - depending on skills/experience

Hours 22.5 hours per week - Monday & Wednesday 08:00 to 16:00 | Tuesday 09:00 to 17:00

Location Ground Floor, Dammas House, Dammas Lane, Swindon SN1 3EF

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.