Clinical Administration Services Manager - Ward and ReceptionNHS

Job summary

An exciting opportunity has arisen to join Royal Cornwall Hospitals NHS Trust as a Clinical Administration Services Manager, playing a key leadership role in our newly established Clinical Administration Service.

This is more than a traditional administration management role. We are transforming how clinical administration is delivered across the Trust, creating a professional, resilient and future-ready service that supports high-quality patient pathways, operational performance and patient experience.

Reporting to the Head of Patient Services, you will provide strategic and operational leadership across designated services, developing high-performing teams and working collaboratively with clinical, operational and corporate colleagues.

You will play a central role in shaping the service, leading through change, strengthening leadership capability, developing our workforce and embedding a culture of continuous improvement. Using data and insight, you will drive performance and identify opportunities to improve quality, consistency and efficiency.

You will also help prepare Clinical Administration Services for the Trust's digital transformation and electronic patient record (eCare) implementation.

We are looking for an ambitious, compassionate and inspiring leader with significant management experience who can build strong relationships, develop people and translate strategic ambitions into effective operational delivery.

Main duties of the job

As Clinical Administration Services Manager, you will provide strategic and operational leadership for our Reception and Ward Administration teams, ensuring high-quality, efficient and resilient support to patient pathways.

You will provide visible and compassionate leadership to approximately 155 WTE across Cornwall, developing high-performing teams and ensuring effective workforce deployment, service resilience and operational performance.

Working closely with clinical, operational and corporate colleagues, you will ensure services support safe and effective patient pathways and contribute to key access, quality and performance standards. You will use workforce, performance and financial data to identify challenges, drive improvement and provide assurance.

You will lead service transformation and workforce development, improving consistency, productivity and ways of working, while supporting the implementation of digital solutions including eCare.

You will manage delegated budgets, maintain effective governance and risk arrangements, and build strong relationships with stakeholders across the organisation.

This is an opportunity to shape a professional, sustainable and high-performing Clinical Administration Service that supports our people, patients and wider Trust ambitions.

Job description

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 500,000 people, a number that increases during visitor seasons. We employ around 7,000 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.