Clerical AdministratorNHS

Job summary

Clerical Administrator - Band 2

Location: St Helens Hospital - Urology SuiteContract: PermanentHours: 30.5 hours per week

Monday - Thursday 09:00 - 3:30pmFriday - 09:00 - 4:00pm

About the role

An exciting opportunity has arisen for a motivated and organised individual to join the Urology Unit at St Helens Hospital as a Clerical Administrator.

You will play a key role in supporting the smooth running of outpatient clinics, providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

Main duties of the job

The role will involve:

• Preparing clinic paperwork and ensuring records are available for clinics
• Managing telephone enquiries, providing a professional and courteous service to patients and staff
• Filing, scanning and maintaining accurate records
• Processing incoming and outgoing post
• Providing general administrative support to the clinical team
• Supporting the day-to-day organisation of clinics and office duties

About you

We are looking for individuals who are:

• Well organised with strong administrative skills
• Confident in using IT systems and Microsoft Office
• Able to prioritise workload and work to deadlines
• Excellent communicators with a professional and empathetic approach
• Able to work both independently and as part of a team

Working for us

You will be part of a supportive team within a busy Urology service, where your contribution will directly support patient care and service delivery.

Job description

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.