Staffing Bank Co-ordinatorNHS

Job summary

Staffing Bank Coordinator Temporary Staffing Team Mid Cheshire Hospitals NHS Foundation Trust Office/Hybrid Working Available

Are you a highly organised individual with excellent communication skills and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we would love to hear from you.

An exciting opportunity has arisen to join our friendly and supportive Temporary Staffing Team as a Staffing Bank Coordinator. This is a varied and rewarding role that plays a vital part in ensuring safe staffing levels across the Trust by supporting our bank workforce and working closely with departments to meet their staffing requirements.

Main duties of the job

About the Role As a Staffing Bank Coordinator, you will be responsible for coordinating and supporting the Trust's temporary workforce, ensuring a professional and efficient service is provided to staff and managers alike.

Key responsibilities will include:

• Coordinating the onboarding process for new Bank staff.
• Managing agency and bank bookings to meet service demands.
• Liaising with clinical and non-clinical departments regarding staffing requirements.
• Supporting audit processes and complaint monitoring activities.
• Collecting, maintaining and reporting workforce data.
• Producing regular reports and management information.
• Providing excellent customer service to internal and external stakeholders.
• Working collaboratively within the Temporary Staffing Team to deliver a responsive and efficient service.

About You The successful candidate will have:

• Experience of working in a customer service or administrative environment.
• Strong communication and interpersonal skills with the ability to build effective working relationships.
• Experience handling enquiries, concerns or complaints in a professional and empathetic manner.
• Excellent organisational and time management skills with the ability to prioritise a varied workload.
• Good attention to detail and accuracy when managing data.
• Proficiency in Microsoft Office applications, particularly Outlook, Teams and Excel.
• The ability to work both independently and as part of a team.
• Experience within temporary staffing, recruitment, workforce planning or an NHS setting would be advantageous but is not essential.

Job description

Working as part of the busy Staffing Bank team.

Managing Bank shift fulfilment for Depts/Divisions for all Staff Groups excluding Medics.

Responding to calls/emails with work related queries from Bank staff. Managing complaints received from Depts/Divisions relating to Bank staff issues .

Responding to external candidates looking to join the Staffing Bank. Discussing potential Temporary bookings with Managers, providing advice and support re systems use. Using Outlook, TEAMS, Allocate Optima,

• Day to Day work operations to support Trust with Temporary Staffing Requirements
• Support Clinical Colleagues with Staffing Requirements
• Data Analysis
• Producing Reports
• MS Excel Experience - Essential
• Customer Service Experience

About us

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.

As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.