Assistant Pathway CoordinatorNHS

Job summary

The assistant pathway coordinator will work as part of an administrative team, to support the multidisciplinary clinical and administrative team to provide a high quality administration service, a positive patient experience and the highest levels of customer service.

It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and in particular the diagnostic 6 week pathway, also knowledge of the Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.

The role will mainly incorporate the booking of patients throughout their patient pathway as well as general administration type functions.

Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group and escalate capacity constraints or concerns within the a patient's pathway.

Main duties of the job

Communication and Patient Liason

Coordinating Patient Care

Supporting clinical teams

Reception Duties

Data Management, data quality and systems responsibilities

Personal development

General responsibilities

Job description

Communication and Patient Liaison

Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.

Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.

Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket.

Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

Sending no contact letters, ad hoc letters completed by the consultant which are generated.

Be part of the reception rota, to let patients into the department and attend them on the EPIC system in line with trust policies. To cover any aspects relating to reception such as ordering transport and answering patient queries, other adhoc requests may apply.

Coordinating Patient Care

PTL monitoring / updating / escalating where patient pathway issues are identified if not within their scope to resolve.

Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway.

Corresponding with patients, practices and internal staff.

About us

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are deliveringhigh-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.