MHSPA Telecoach - Unregistered (Bank)NHS

Job summary

Are you an experienced mental health practitioner looking to develop your skills within a fast-paced and rewarding crisis service?

The Mental Health Single Point of Access (MH SPA) and NHS 111 Mental Health Service is seeking skilled and compassionate Band 5 Telecoach to join our growing team in Ealing

This opportunity is ideal for individuals with substantial experience working in mental health crisis, triage, assessment or psychologically informed support roles who are looking to further develop their practice within an innovative frontline service.

Working within a supportive multidisciplinary team, you will provide frontline mental health triage and crisis support across telephone, digital and face-to-face settings. You will undertake assessments, deliver psychologically informed interventions, support risk identification and contribute to ensuring individuals receive the right care, at the right time, in the right place.

This is a highly rewarding but emotionally demanding role requiring resilience, compassion, sound judgement and the ability to remain calm within high-pressure situations.

The service operates 24 hours a day, 7 days a week and post holders will be required to participate in a full rota including days, nights, weekends and bank holidays.

All new starters will undertake a structured induction programme and must be available to attend during standard weekday working hours. Annual leave is not ordinarily approved during the induction period

Main duties of the job

As a Band 5 Telecoach within the MH SPA and NHS 111 Mental Health Service, your responsibilities will include:

Undertaking mental health triage and assessment of individuals presenting in crisis via telephone, digital and face to face contact

Completing psychosocial and risk assessments to support safe and effective decision making

Delivering brief psychologically informed interventions to support emotional regulation, de-escalation and distress tolerance

Formulating immediate support plans and contributing to crisis care planning

Signposting and referring individuals to the most appropriate internal and external support pathways

Escalating high-risk, deteriorating or complex presentations to senior clinicians appropriately

Liaising with professionals and partner agencies including police, ambulance services, GPs and mental health teams

Maintaining accurate and defensible clinical documentation

Supporting peers, new starters and junior colleagues within the team

Participating in service improvement, audit and reflective practice activities

This role offers excellent development opportunities for practitioners seeking to strengthen their experience in crisis assessment, risk formulation and frontline mental health intervention.

Job description

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.