Medical ReceptionistNHS

Job summary

We are looking for an empathetic, resilient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice, and care of our patients.

The role requires a flexible approach and somebody that thrives in an extremely busy and care focused environment.

You will need to be able to manage your own workload and also work as part of a team.

Experience of working in a GP Practice or NHS setting is desirable but full training will be given.

The position will comprise a variety of early and late shifts as below:

• Early shift: 08:00 - 16:00
• Later shift: 10:30 - 18:30

Both with a half an hour unpaid break

Main duties of the job

• Managing and triaging all patient queries both over the phone, online and on our busy front desk
• Liaising with other healthcare/social care departments with regards to our patients
• Utilising our clinical systems to keep accurate medical records for our patients
• Actioning requests from our clinical team to support patient care

Job description

• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Dealing directly with patient and all other visitor queries on the front reception desk
• Using PACO our online consultation tool to triage patients and book the appropriate appointment for them
• Monitoring and replying to all enquiries sent to the Practice email
• Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
• Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
• Effectively utilising the various practice clinical systems
• This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed
• Training will be given on all of the above

About us

A large practice (circa 9000 patients) with a passionate and committed team of GP Partners, Salaried GPs, ANPs, Pharmacists, Practice Nurses, HCAs and admin staff.

A teaching, training and research practice striving to grow and develop the next generation of clinicians.

Supportive work environment to ensure wellbeing with access to occupational health services

Kitchen areas with tea and coffee, shower facilities also available.

Nightingales cafe offering affordable healthy meals and snack.

Our site offers free parking and is a 5 minute drive from the M53 motorway and Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeing breaks.