AACCC AssistantNHS

Job summary

re you an organised, compassionate and proactive administrator looking for a role where your work can make a real difference to patients and their families?

We are looking for an enthusiastic AACCC Assistant to join our team, providing high-quality administrative support across NHS Continuing Healthcare (CHC) and Children and Young People's Continuing Care (CYPCC).

This is a varied and rewarding role where you will be an important point of contact for individuals, families, colleagues and partner organisations. You'll help ensure our service runs smoothly by responding to enquiries, coordinating patient reviews, managing correspondence and supporting the wider team with essential administrative processes.

We're looking for someone who can combine excellent organisation and attention to detail with a calm, professional and empathetic approach. You'll be comfortable managing competing priorities, working independently and communicating sensitively with people who may sometimes be anxious or distressed.

You'll bring strong administrative experience, good Microsoft Office skills and an understanding of confidentiality and data protection. Most importantly, you'll enjoy being part of a supportive team committed to delivering a responsive, person-centred service.

If you're looking for an opportunity to use your administrative skills within a meaningful NHS service, we'd love to hear from you.

Main duties of the job

As an AACCC Assistant, you will provide efficient, sensitive and individual-focused administrative support to the AACCC service, working within the National Framework for NHS Continuing Healthcare and Children and Young People's Continuing Care.

You will act as a key point of contact for individuals and their families, responding to telephone and email enquiries in a professional, helpful and empathetic manner. This may include supporting people who are anxious or distressed, requiring tact, sensitivity and discretion.

Key responsibilities will include coordinating and booking patient reviews, managing the team email inbox, distributing correspondence promptly and ensuring relevant information reaches the appropriate colleagues.

You will develop effective working relationships with a range of internal and external stakeholders, including NHS colleagues, local authorities and care providers, helping to support a coordinated and high-quality service.

Working both independently and as part of the wider business administration team, you will organise and prioritise your workload, follow agreed processes and use your initiative to meet changing deadlines and service requirements.

You will handle confidential and sensitive information appropriately at all times, maintaining accurate administrative processes and contributing positively and flexibly to the effective running of the AACCC service.

Job description

The post holder will be a key point of contact for individuals and their families and will be required to show empathy and understanding in this sensitive area of work.

The post holder will be required to maintain constructive working relationships with a broad range of internal and external stakeholders including local authorities and other NHS organisations and care providers to ensure a quality service is always delivered to individuals on the CHC and CYPCC pathways.

The post holder will be required to work under their own initiative as well as working as part of the wider business administration team and will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks

About us

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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