Care CoordinatorNHS

Job summary

Do you have experience working in healthcare and enjoy providing excellent administrative support that plays an important part in the patient journey? We're looking for someone who is highly organised, confident when interacting with people and comfortable using IT systems such as Excel, Word and Outlook.

In this role, you'll need to be adaptable and able to manage changing priorities in a busy environment. Being proactive is key you should feel confident managing your own workload and using your judgement to prioritise tasks effectively.

Every day brings something new. We're looking for someone who is flexible, resilient and able to respond positively as service needs evolve. Strong communication and administrative skills are essential.

To apply, please upload your CV along with a covering letter explaining why you're interested in the role, how you meet the requirements, and a little about yourself.

The role is a minimum of 24 hours, with a potential for up to 30 hours per week.Date for interviews: Wednesday 4th November 2026

Applications for this role should be written by the applicant. If artificial intelligence (AI) is used then your application may be rejected due to this being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship.

Main duties of the job

• Liaising with health and care professionals, practice teams, patient and carers supporting collaborative working across Canterbury
• Provide administrative support to the weekly MDT and other meetings
• Provide simple reception services alongside other aspects of the role, including checking patients in for appointments and answering basic queries
• Provide administrative support to the home visiting team, including coordinating visits, liaising with practices, patients, secondary care and community services
• Working closely with PCN teams and the wider Care Coordinator team
• Providing a direct link between care homes, practices and PCN teams
• Liaising with practices to support in the delivery of the enhanced access contract
• Support delivery of QOF, incentive schemes, IIF and other quality or cost effectiveness initiatives
• Cover for the rest of the care coordinator team during periods of absence and increased workload, e.g. seasonal vaccine campaigns

Job description

The Care Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinator might be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.

The role includes:

• Working closely with PCN teams and the wider Care Coordinator Team
• Liaising with health and care professionals, practice teams, patients and carer supporting collaborative working across Canterbury
• Supporting the delivery of PCN services
• Providing a direct link between care homes, practices and PCN teams
• Helping to establish and maintain effective systems and processes
• Send feedback questionnaires and batch messages using IT platforms

The role will evolve and develop in line with emerging needs and priorities of services and the local system.

The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.

About us

Canterbury Integrated Healthcare supports the 7 Canterbury practices and their PCNs covering a patient population of around 100,000 and we have worked together for many years.

The local care vision in East Kent is for localities to develop a model of care that enables people to live as independently as possible by delivering high quality, person centred care that integrates hospital, social care, community and voluntary services around primary care networks of GP practices.

The vision for Canterbury is for the two PCNs to work together to achieve excellent patient care through integrated pathways accessed close to home via local GP practices.

The Canterbury PCNs will achieve this by delivering primary care at scale, including:

• Engagement from all practices within the City in the Integrated model of care
• Partnership working with other PCNs, NHS Trusts, community providers and the voluntary sector
• A comprehensive workforce strategy including engagement with the new medical school for Kent and Medway and the new Additional PCN roles.

We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home.