Programme Training Manager - NWL Trusts Finance ProgrammeNHS

Job summary

The Programme Training Manager is a senior leadership role responsible for overseeing the governance, planning, assurance and coordinated delivery of the ERP training workstream across all North West London Trusts and NWLPS.

The postholder will provide programme-wide leadership to ensure training readiness supports the successful deployment of Oracle Fusion ERP and the Local Finance Shared Services Centre (LFSSC) operating model.

Working closely with Programme Board members, senior Trust leaders, PMO, Accenture, Trust Training Leads and operational teams, the postholder will translate strategic objectives into a consistent training operating model, establishing standards, controls and delivery plans across multiple deployment waves.

The role requires significant autonomy to resolve complex training, scheduling, resource and readiness challenges, provide evidence-based recommendations, and support decision-making within programme governance frameworks.

The postholder will ensure a high-quality, well-coordinated training experience for all learners.

Main duties of the job

Lead the planning, governance and delivery of the ERP end-user training programme across all North West London Trusts and NWLPS. Develop and maintain training schedules aligned to deployment waves, coordinating logistics, learner communications and training delivery through classroom, virtual and blended approaches.

Chair the Programme Training Working Group and work closely with Trust Training Leads, Change Champions and trainers to ensure delivery against agreed training strategies, standards, milestones and readiness criteria.

Coordinate Train-the-Trainer and UAT tester training, ensuring timely access to materials, training environments and programme updates.

Manage dependencies between training, system build, testing and go-live activities, resolving risks, resource constraints and scheduling conflicts. Oversee training materials, localisation, quality assurance and version control.

Provide authoritative reporting, forecasts and specialist advice on training readiness, governance, compliance and change impacts, supporting Programme Boards and senior stakeholders to make informed decisions.

Job description

Trainer Coordination

Provide functional leadership to the network of Trust Training Leads and trainers, setting expectations for trainer nomination, capability, preparedness and delivery ahead of Train-the-Trainer sessions.

Provide authoritative specialist advice to senior managers, Trust Training Leads and trainers on training governance, compliance, readiness, capability and change impacts.

Support NWL Trusts Programme team to onboard confirmed trainers with timely access to materials, the training environment, and relevant programme updates; monitor availability and escalate attendance risks promptly. Support each Trust to identify, nominate, and confirm trainers and back-ups ahead of TTT sessions.

UAT Testers training coordination

Coordinate and schedule training for identified UAT Testers.

Support Trusts and Trainers to onboard confirmed UAT testers with timely access to materials and the training environment; monitor availability and escalate attendance risks promptly.

Training Materials

Define and agree with Trusts the required end-user training materials e.g. PPT, Quick Reference Guides, Videos etc.

Set and assure programme standards for the localisation, approval, version control and publication of training materials across Trusts, ensuring content remains accurate, accessible and aligned to approved processes.

Support training content upload and manage the distribution of pre-reading materials to all attendees ahead of sessions.

Tracking & Reporting

Act as business owner for programme training information, defining data standards and controls for learner registers, role mapping, completion and readiness reporting; assure data quality and provide authoritative reporting to programme governance.

Own and resolve training risks relating to completion shortfalls, resource constraints and scheduling conflicts; determine mitigating action within delegated authority and escalate only matters requiring Programme Board decision.

Administration & Post-Go-Live

Establish and oversee programme-wide controls for bookings, attendance, completion and evaluation data; analyse findings and direct continuous improvement of training materials, delivery methods and learner support.

Coordinate training environment provisioning with technical teams and manage learner access to the Oracle Fusion ERP training environment.

Lead the planning and deployment of post-go-live learning support, including floor-walking, lunch-and-learn sessions and job aids, directing Trust Trainers and Change Champions to meet agreed adoption priorities.

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.