Assistant Practice ManagerNHS

Job summary

Due to the relocation of the current post-holder, Stonehill Medical Centre is seeking a motivated and organised Assistant Practice Manager to join our friendly and forward-thinking team. This role is ideal for someone who thrives in a varied, fast-paced environment and is ready to take the next step in their management career within Primary Care.

Main duties of the job

Working closely with the Practice Manager and Senior Leadership Team, the Assistant Practice Manager will play a key role in leading administrative services, ensuring operational excellence, delivering high-quality patient care and supporting compliance across the Practice.

Job description

Key Responsibilities

Leadership & Team Management

Lead, manage, motivate and support the administrative, secretarial and reception team and liaise with HR specialists as required

Oversee recruitment, supervision, training and performance management

Provide visible leadership and effective support to staff, resolving issues promptly

Arrange, chair and minute meetings as required

Promote a positive, collaborative working culture

Operational Oversight

Manage day to day operations to ensure efficient, high quality patient services

Oversee appointment and access systems

Support the management of clinical systems (TPP) and telephony system

Ensure smooth running of facilities, maintenance, security, health & safety and infection control

Deputise for the Practice Manager in their absence

Patient Experience

Lead and manage patient complaints in line with NHS complaints procedure, significant events and incidents, patient feedback and patient reference group.

Lead Practice communications, including website, newsletters, social media, and the Practice leaflet.

Regulation, Compliance & Quality

Ensure compliance with CQC standards, NHS regulations, Practice policies and data protection requirements

Implement and review Practice policies and procedures

Drive quality improvement initiatives, audits and service development

Liaise with CQC, the PCN, ICS and NHS England as required

Finance & Resources

Process payments, raise invoices, support budget management and financial performance monitoring

Manage procurement of supplies and equipment, stock control and cost effective resource management

Communication and Collaboration

Build strong relationships with internal and external stakeholders

Support effective communication across the Practice, including patient engagement

Review

This job description may be reviewed and updated to reflect the needs of the Practice.

About us

Stonehill Medical Centre have developed a fantastic team of 52 staff. Our friendly team will welcome and embrace new team members in our well organised and relaxed environment. We have a strong team ethos and emphasis on wellbeing and, with over 50% of our staff having more than 10 years service, we think this speaks for itself.

Interviews will take place between 3rd &6th November 2026.