Bank CoordinatorNHS

Job summary

Looking for a way to make the most of your communication, organisation and administration skills? Join the team supporting our Out Of service and youll get a flexible choice of hours, plus the chance to develop your career.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it.

Our Warwickshire OOH service is spread across the county with sites in; Nuneaton, Coventry, Rugby, Warwick, Stratford-upon-Avon and Shipston-on-Stour. Please see the link below to see the site map.

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Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

As a Bank Coordinator at our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required.

Main duties of the job

Oversee triage, home visits, and call volumes to meet DX Code targets and manage service flow.

Implement operational tactics like streaming, triage blitz, GP reallocation, and escalation when needed.

Monitor shift performance using call volume and staffing data; ensure all cases are processed with proper handover.

Maintain accurate logs including Coordinator Log, breach reports, manual calls, and system issues.

Ensure compliance with policies for comfort calling, fire safety, and disaster recovery procedures.

Lead and support Coordinator Assistants to ensure smooth shift operations and adequate coverage.

Job description

Looking for a way to make the most of your communication, organisation and administration skills? Join the team supporting our Out Of service and youll get a flexible choice of hours, plus the chance to develop your career.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it.

Our Warwickshire OOH service is spread across the county with sites in; Nuneaton, Coventry, Rugby, Warwick, Stratford-upon-Avon and Shipston-on-Stour. Please see the link below to see the site map.

Click Here

Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

As a Bank Coordinator at our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required.

About us

Experience within an Administration role, preferably within a healthcare setting

Proven experience coordinating appointments, staff members and/or rotas

Educated to GCSE level or equivalent

Excellent written and verbal communication skills

Good telephone manner

Ability to work within an Out of Hours service; evenings, nights and weekends

If you would like to talk to our recruiter for further information, or for a full, comprehensive Job Description, please contact George Robinson - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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