Receptionist/Clinical CoderNHS

Job summary

Barnsley Healthcare Federation is looking for an enthusiastic, team oriented, flexible and reliable individuals to join our Reception teams at BHF. You will be required to work across 4 sites in the Barnsley area.

The hours available are 37.5 hours a week. This is a fixed term contract for 12 months but may potentially lead to permanent employment.

The hours of work are Monday to Friday between the hours of 08:00 and 18:30.

However, you may be asked from time to time to work out of these hours to cover annual leave, any changes to your usual shift patterns will be communicated by management.

BHF are fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at [email protected] and we will be happy to help/

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

Main duties of the job

As a receptionist, you will act as a focal point for the practice, communicating effectively between clinicians, staff and patients. You may also be required to undertake clinical coding work when required by the practices.

Successful candidates will need to be able to demonstrate previous administrative and customer service experience and have the skills to adapt to and prioritise the duties of a busy reception desk, remaining calm and focused to ensure a high standard of care is delivered to patients. The ideal candidate will be a team player with excellent verbal and written communication skills. Computer skills are essential, and experience with a clinical system would be advantageous, but training will be given.

Job description

Patients:

Process appointment requests from patients by telephone and in person

Process patients manually or through the booking system

Deal with visit requests

Registration of new patients and temporary residents

Process patients change of address either manually or through GP links

Process repeat prescription requests in accordance with practice guidelines

Accepting and processing of specimens ready for collection

Understanding of the Practices appointment system and individual slot types/times

Have a clear understanding of telephone systems, daytime and out of hours

Computer data entry processing and recording information in accordance with practice procedures and GDPR

Taking messages and passing on information

Complete workflow tasks within agreed timescales. This may include any of the following areas,

o Processing of recalls

o Processing and allocating Pathology results

o Scanning medical information to patient records

o Allocating workflow to doctors

o Read coding medical information

o Processing out of hours information received electronically

o Updating records when a patient is deceased and understanding of process

o Processing online prescription requests and dealing with no mads

o Processing hospital discharge letters

o Processing scanned workflow from the doctors

o Deduction of patients

o Recalls of chronic disease management

o Processing tasks in Systm One

o Processing insurance report/medical records requests

Medical Records:

Management of Medical Records.

Ensure records are kept neat and tidy and in good general repair.

Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients medical record.

Ensure all patient contacts are documented in the patients computerised medical record.

Reception:

On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy ready for the day.

To assist in organising patient appointments, and the communication of information to staff, patients and Health Care providers.

Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors

To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.

About us

Launched in 2015, we are an ambitious and inclusive organisation focused on enhancing the way in which primary care at scale is delivered within Barnsley. Our vision is to deliver a robust publicly-funded health and social care service which meets the needs of the local community. We believe that regardless of location or need, every patient should receive the same high standard of care, at times when they need it most. Receptionists are an integral part of our team and our ability to meet these aims.

Benefits: 5 weeks annual leave plus bank holidays, NHS Pension Scheme, Monthly in-house training event, retail discounts