Patient Safety PartnerNHS

Job summary

Patient Safety Partners (PSPs) are independent members of the public who use their lived experience of healthcare to work alongside Trust staff to improve patient safety, quality of care and organisational learning.

The PSP provides constructive challenge, scrutiny and support across patient safety activities, ensuring that the perspectives of patients, families and carers remain central to decision making, investigations and improvement work. Working as a critical friend, the PSP contributes to a culture of openness, transparency and continuous learning across South East Coast Ambulance Service NHS Foundation Trust (SECAmb).

Main duties of the job

Governance and assuranceo Attend Quality and Patient Safety Committee (QPSC) meetings as a Patient Safety Partner.o Review committee papers and reports before meetings.o Provide independent challenge and constructive feedback from a patient perspective.o Promote transparency, openness and patient-centred decision making.o Highlight opportunities to improve patient safety and patient experience

Patient Safety Incident Investigationso Contribute to Patient Safety Incident Investigations in accordance with PSIRF.o Review investigation Terms of Reference.o Support investigation planning where appropriate.o Participate as an Expert by Experience during interviews where agreed.o Review draft investigation reports.o Assess reports for accessibility, readability and sensitivity.o Ensure investigation findings reflect the experiences of patients and families.o Help identify opportunities for organisational learning and improvement.

Job description

Education and Learning Support the development of Patient Safety education programmes. Share lived experience to support staff learning. Contribute to Duty of Candour training where appropriate. Assist with the development of patient-centred learning materials. Promote understanding of the impact that communication and organisational responses have on patients and families.

Partnership Working Build positive working relationships with staff across the Trust. Work collaboratively with patients, carers and other Patient Safety Partners. Act as a critical friend by providing constructive challenge in a respectful manner. Maintain confidentiality at all times. Undertake induction and mandatory training required for the role. Participate in regular supervision and reflective discussions. Provide feedback to help continually improve the Patient Safety Partner programme

About us

At SECAmb, we are committed to delivering high-quality care and putting patients at the heart of everything we do. Our people are our greatest asset, and we strive to create a supportive, inclusive, and rewarding working environment where colleagues can develop and thrive.

We value diversity and are committed to fostering a workplace where everyone is treated with dignity, respect, and fairness. We offer a range of learning and development opportunities, staff wellbeing initiatives, and flexible working arrangements where possible.

Joining SECAmb means becoming part of a dedicated team that makes a real difference to the communities we serve every day.