Director of Income Generation and EngagementNHS

Job summary

This is a rare opportunity to shape the future of income generation and engagement at St Josephs Hospice and to make a lasting difference for people and families across our communities.

As our Director of Income Generation and Engagement and a key member of the senior leadership team, you will set a bold, sustainable strategy to grow and diversify income, elevate our profile and inspire deeper support from partners, donors and the communities we serve. We are looking for an ambitious, strategic and values led leader with significant experience across fundraising, income generation, communications or engagement in a charity or similarly purpose led organisation.

Main duties of the job

You will bring,

• A strong record of developing and delivering successful income generation, fundraising, communications or engagement strategies.

The ability to spot opportunities, make confident strategic decisions and turn ambition into sustainable results.

Exceptional communication, influencing and relationship building skills, with the confidence to engage a wide range of stakeholders.

An inclusive leadership style and experience of building, motivating and developing high-performing teams.

Job description

Strategic Leadership

Provide guidance and challenge at executive leadership team level to ensure that the Income and Engagement Directorate is aligned to the efficient delivery of hospice strategy.

Provide assurance to the Board of Trustees that St Joseph's is fully compliant in how we manage and control our fundraising, retail, commercial, communications and marketing activities; prepare reports and represent the Senior Management Team on the Finance and General Purposes Committee and Board meetings.

Drive change with a focus on strategy delivery, service optimisation, policy modernisation, value for money, data-driven decision-making and enhancing patient and family experience.

Translate our organisational strategy into multi-year operational plans for income generation, marketing and communications, with enhanced reporting and analytics capabilities to support senior leadership in making more evidence-based decisions.

With the other SMT members, contribute to and take responsibility for maintenance of the organisational risk register, being specifically responsible for Fundraising, Retail and Commercial risks.

With the other SMT members, champion a culture of collaboration, high performance, innovation, and continuous improvement, expecting and delivering excellent management of employee relations, whilst promoting effective and uplifting working relationships.

Fundraising

Lead the strategic development, implementation and monitoring of comprehensive income-generation plans aligned to the hospice's service development aspirations.

Establish and monitor effective performance measures for Commercial, Fundraising, and Communications departments, setting clear performance targets and KPIs.

Identify, appraise and implement new income opportunities, commercial partnerships and business models, diversifying revenue streams and including development of digital fundraising capability.

Prepare robust business cases, market analyses, and return on investment reports for review by the Chief Executive and Board.

Strengthen donor stewardship, legacy promotion and community partnerships to secure long-term unrestricted income.

Work with CEO, Senior Managers and Trustees to develop strategic relationships with major donors, corporate partners, and trusts and foundations which secure transformational gifts.

Ensure that all fundraising activities are ethical, transparent and compliant with fundraising regulations.

Be accountable for the effective and compliant use of the CRM system to support a high-end and holistic approach to the account management of funders and stakeholders.

Retail and Commercial Operations

Drive profitability across all trading activities, managing commercial risk and ensuring compliance with charity, tax and trading regulations.

Ensure multi-year plans for strategic development of retail and commercial income, including property leases and venue/room hire, optimising income while providing a high-quality customer experience.

Foster collaboration between retail, commercial, fundraising, marketing and communications to strengthen brand consistency and customer engagement.

Foster collaboration between commercial operations and facilities to ensure compliant health and safety at work, maintenance of all commercial property and retail premises, and excellent customer experience.

Lead financial planning, forecasting and performance management for all commercial activities.

Work in partnership with the Director of Finance, Facilities and Digital to ensure robust budgeting, cost control and timely financial reporting.

Marketing and Communications

Be the guardian of the hospice brand, ensuring consistent messaging, tone of voice, and visual identity across all platforms.

Support all departments to develop professional and engaging materials which drive increased brand awareness and growth in active supporter base, including publications, social media content, fundraising propositions, applications, proposals, appeals, pitches and reports.

Oversee digital channels and their development, including the website, social media, email marketing, and analytics, ensuring content is optimised for engagement and conversion.

Build the hospice media relations and PR, strengthening relationships with media outlets, and generating press releases and positive media coverage.

Build strong relationships with local organisations, corporates and networks to enhance visibility, and promote referral for care and support for income generation.

Governance and Compliance

Ensure compliance with all relevant regulatory frameworks including the Fundraising Regulator Code of Fundraising Practice, Gambling Commission requirements, where lotteries operate, UK GDPR and Data Protection Act, Gift Aid regulations, Institute of Fundraising standards, and Charity Commission requirements.

Ensure hospice and charity governance requirements are met, including provision of regular assurance reports for relevant Board committees.

The post holder may be required to undertake other duties appropriate to the grade and nature of the role, as reasonably requested.

About us

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care servicesdelivered at home, in our in-patient unit, and through out-patient clinicsare grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised cafe and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

If you are ready to bring fresh thinking, bold leadership and a passion for lasting impact, we would be delighted to hear from you. Join St Josephs Hospice and help shape a sustainable future for exceptional, compassionate care.

How to Apply?

Apply for this role by emailing a CV and Covering Letter, addressing Person Specification points, to [email protected].