Bank Clinical AdministratorNHS

Job summary

You should have experience of having worked in an administrative role in a clinical environment or similar. Working alongside an established team of administrators you will provide a high level of support to our clinical teams including the inpatient unit.

Strong verbal and written communication skills are required for this post.

A good working knowledge of Microsoft Office is essential and experience using an Electronic Patient Record system would be ideal.

The ability to prioritise your workload while remaining calm and professional is required at all times.

The ability to prioritise your workload while remaining calm and professional is required at all times.

Main duties of the job

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary.

Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required.

Communicate information to internal and external health and social care professionals and to patients / carers.

Job description

JOB PURPOSE:

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary.

Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required.

Communicate information to internal and external health and social care professionals and to patients / carers.

KEY RESPONSIBILITIES:

Registering all referrals on the electronic patient record system accurately and in a timely manner.

Giving appropriate advice to referrers regarding the referral process.

Dealing with written correspondence in a timely manner and issuing letters as required.

Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.

Liaising with internal and external health and social care professionals as required.

Ensuring the safe and secure storage of all confidential data in line with current legislation.

Promoting the Hospice charitable status at all times.

COMMUNICATION AND WORKING RELATIONSHIPS:

Internal:

Head of Community Services

Modern Matron, Inpatient Team

Lead Nurses

Team Leaders

All Clinical Staff

Office Manager

External:

Patients and Carers

All External Health and Social Care Agencies across the Voluntary and Statutory

Sectors

External Suppliers

General Statements

Be familiar with and adhere to all Hospice (and relevant Trust) policies and procedures.

The post holder will work within their professional code of conduct, e.g. NMC, GMC, CIPD, AHP codes.

The post holder may be required to work in and from any Hospice or associated Company premises.

This job description is intended as an outline of the general areas of activity and will be amended from time to time in the light of the changing needs of the organisation. It will then be reviewed in association with the jobholder(s)

Confidentiality/Data Protection/General Data Protection Regulations

The post holder is expected to maintain the complete confidentiality of all material and information to which he/she has access and process and in particular the confidentiality of all personal data stored, in line with the requirements of the General Data Protection Regulations 2018 (and preceding Data Protection Acts) and professional bodies.

Any requests for clinical information disclosure must be approved by Caldicott Guardian.

The post holder must, if required to do so, process records or information in a fair and lawful way. They must hold and use data only for the specified, registered purpose for which it was obtained and disclose data only to authorised persons.

Corporate Governance

The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Equal Opportunities/Diversity

The post holder must comply with and promote Equal Opportunities and Diversity and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion or belief, disability, political opinion, gender reassignment or trade union membership.

Health and Safety

Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of their own health and safety and that of others who may be affected by their acts at work. This includes co-operating with the organisation and Taking personal responsibility for safety as outlined in the Hospice

Health & Safety Policy and the Health & Safety at Work Act 1974 and fire regulations.

This job description is not exhaustive and may be reviewed and changed by discussion with post holder to meet the needs of the service.

About us

Community Hospice provides community, hospital and inpatient specialist palliative and supportive care to people with life limiting illnesses and their families within the London boroughs of Greenwich and Bexley.