Care Co-ordinatorNHS

Job summary

The Care Co-ordinator will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include administrative duties and support for the Practices. You will be expected to develop, plan and run health promotion events with the team to enhance patient care and communication. The Care Co-ordinator will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

Main duties of the job

Working with the primary care team, identify cohorts of patients who require annual reviews.

Contact and work with these patients to organise review appointments

Be responsible for improving healthcare outcomes across the PCN by helping to lead Quality and Outcomes Framework (QOF) work in the practices

Assist the patient to navigate and progress through the relevant pathways, processes and systems, answering patient questions, making phone-calls, appointments, arrangements for care, liaising with professionals, service personnel and wider stakeholders

Implement a process for safety-netting at the practice, so patients are followed up effectively

Implement new pathways for effective follow-up of patients with Long Term Conditions

Build and maintain effective relationships with the practice teams and PCN staff

Collate patient data with best practice and upload and regularly update the patient record

Be responsible for improving healthcare outcomes across the PCN by helping to lead Quality and Outcomes Framework (QOF) work in the practices

Create, amend and use searches within the clinical system to identify cohorts of patients

Job description

• Coordinate and manage rotas information flow between services.
• Maintain accurate and timely administrative records using clinical systems (e.g. EMIS etc).
• Liaise with GP practices, community services, and voluntary sector partners to support joined-up working.
• Support the organisation and minute-taking for PCN or MDT meetings, including follow-up action tracking.
• Monitor and maintain shared inboxes and ensure timely responses or escalations.
• Assist with preparing reports, audits, and returns required for PCN contractual obligations.
• Update and manage patient databases and care tracking systems.
• Coordinate logistics for events, training sessions, and outreach activities.
• Handle general enquiries from patients or staff, offering clear signposting and support.
• Contribute to the design and improvement of internal administrative workflows.
• Preparing relevant documentation and coordination for the PCN team.
• Ensure compliance with information governance, confidentiality, and data protection standards.
• Assist in maintaining standard operating procedures and documentation for care coordination activities.
• Work collaboratively with the PCN team on service improvement projects.

About us

We are a Primary Care Network (PCN) of five practices working together with a range of local providers, including primary care, community services, social care, and the voluntary sector, to offer more personalized, coordinated health and social care to their local populations.

Our PCN comprises of 35k+ patients over the five practices, making us large enough to provide resilience and support the development of integrated teams.

Link to our Website: https://ruralwarwickshirenorthpcn.nhs.uk/

The aims of a networks are to:

• Protect, improve, and extend local General Practice through greater organisational scale to provide convenient high quality, comprehensive and integrated services.
• Enhance the skills and flexibility of the General Practice workforce to meet population and service needs with programmes of continuing professional development.
• Work and collaborate with others to innovate in service provision, building on new technologies and recognising lifestyle choices of service users in the way in which they wish to access care.
• Ensure that all we do is valuable, both for the taxpayer and service user and for those investing their time and money into the PCN.
• Operate ethically, with accountability, probity, and fairness at the heart of the organisation.