Patient Pathway Co-ordinator - Team LeaderNHS

Job summary

We are seeking a motivated Team Leader to join the Surgery directorate. The post holder will support the Service Manager and Operations Manager in delivering high-quality, efficient clinical administrative services and in the effective management of patient pathways and administrative team.

This role is central to supporting the directorate in achieving key performance targets and maintaining smooth operational delivery.

You will provide line management and operational oversight of the administration team across all four hospital sites, ensuring effective allocation of workload, supervision of staff, and support for appraisals, development, and performance management. The role is cross-site and will require regular travel between the four hospital sites to provide effective operational oversight and support to the teams.

The post holder will also manage attendance, monitor compliance with mandatory training, and ensure adherence to Trust policies and procedures, contributing to a positive and productive working environment.

The successful candidate will have excellent organisational, communication, and problem-solving skills, with the ability to work effectively and diplomatically with a wide range of staff and stakeholders. Applicants should have recent and relevant experience in a comparable administrative or operational role, including demonstrable experience of managing staff, coordinating workflows, and supporting teams to meet operational objectives.

Main duties of the job

• Monitor performance against local and national KPIs, escalating any capacity or operational bottlenecks to the Service Manager.
• Oversee administrative processes (such as patient bookings, tracking pathways, clinic coordination, or data entry) to ensure data accuracy and compliance with Trust policies.
• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams.
• To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
• To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth-running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.
• Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures.
• To performance manage staff where appropriate.
• Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy.
• To be responsible for ensuring that staff comply with all Trust policies and procedures

Job description

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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