Imaging AdministratorNHS

Job summary

To ensure an exemplary level of administration support and customer service to all patients, consultants, GPs and hospital staff that meets and strives to exceed all of our customer's expectations.To present a high standard of personal appearance together with total confidentiality in every aspect of work at all times.To provide information to patients, consultants and other relevant departments in a timely and courteous manner.To provide an efficient imaging administration service.

Main duties of the job

Welcoming, registering and booking appointments for all patients in a warm, professional and caring manner. Provide and maintain an efficient bookings system for all in and out-patients using a computerised system (SAP and RIS) for GPs, consultants and other users. Collate all necessary paperwork to enable radiographer/radiologist to undertake/report the examination. Responsibility for the efficient management of imaging bookings, liaising with department staff as appropriate. To present a professional, smart image at all times, ensuring adherence to the uniform policy. Manage the department phone calls in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner. Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes Maintain departmental electronic and manual filing systems accurately (RIS, Mammography paperwork) Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes To undertake any training or development as required to acquire skills and knowledge to undertake role competently. To assist in the training of new staff as required.

Job description

Imaging Administrator/Spire South Bank/Worcester/Part Time 26hours per week Spire South Bank Hospital has an exciting opportunity for an Imaging Administrator to join the team on a Full Time basis. Duties and responsibilities: To ensure an exemplary level of administration support and customer service to all patients, consultants, GPs and hospital staff that meets and strives to exceed all of our customer's expectations.To present a high standard of personal appearance together with total confidentiality in every aspect of work at all times.To provide information to patients, consultants and other relevant departments in a timely and courteous manner.To provide an efficient imaging administration service within the hospital utilising all necessary hospital IT programs while operating within established policies and procedures.

• Welcoming, registering and booking appointments for all patients in a warm, professional and caring manner.
• Provide and maintain an efficient bookings system for all in and out-patients using a computerised system (SAP and RIS) for GPs, consultants and other users.
• Collate all necessary paperwork to enable radiographer/radiologist to undertake/report the examination.
• Responsibility for the efficient management of imaging bookings, liaising with department staff as appropriate.
• To present a professional, smart image at all times, ensuring adherence to the uniform policy.
• Manage the department phone calls in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes
• Maintain departmental electronic and manual filing systems accurately (RIS, Mammography paperwork)
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes
• To undertake any training or development as required to acquire skills and knowledge to undertake role competently.
• To assist in the training of new staff as required.
• Undertake any other duties appropriate to the position as delegated by departmental manager. This may include report issuing; specialist appointment bookings.
• To present a professional, smart image at all times, ensuring adherence to the uniform policy.
• To undertake all work in accordance with company policy and procedures, ensuring familiarity with the Health and Safety at Work Act, including moving and handling and fire procedures.
• To work in a flexible manner at all times and cover annual leave/sickness of other team members within the imaging team.
• To maintain stationary stock levels

Who we're looking for:

• Educated to GCSE standard in English and Maths.
• Previous experience in a similar environment is desirable but not essential
• A knowledge of medical terminology is desirable but not essential, along with a working knowledge of SAP or a similar patient booking system
• Ability to pay attention to detail and produce and maintain accurate records
• Good interpersonal, organisational and communication skills
• Excellent keyboard skills
• Ability to work effectively as part of a team

Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

About us

"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."