Receptionist/Radiotherapy Admin AssistantNHS

Job summary

An exciting opportunity has arisen to join the Reception Team at the Worcestershire Oncology Centre as we expand our radiotherapy service into the evening.

We are looking for a friendly, enthusiastic and highly motivated Receptionist/Radiotherapy Admin Assistant to join our existing team. You will play an important front-of-house role, providing a warm and welcoming service to patients, visitors and colleagues attending the Oncology Centre.

The successful candidate will have excellent communication and IT skills, together with previous experience in a customer service, administrative or patient-facing environment. You will be approachable, professional and able to remain calm and organised in a busy clinical setting.

The post is for 15 hours per week, Monday to Friday. You will be required to work until 8.00pm on Wednesdays and Thursdays, although flexibility is essential as working hours may need to be adapted to meet the operational requirements of the radiotherapy (LINAC) machines and the needs of the wider reception team.

If you are passionate about providing excellent customer service, enjoy working as part of a team and would like to contribute to the experience and care of patients receiving radiotherapy, we would love to hear from you.

Join our team and play a valued role in supporting patients throughout their radiotherapy journey.

Main duties of the job

• Welcome, receive and greet all visitors providing the first point of direct contact contact for patients attending for pre-radiotherapy assessments/work-ups, radiotherapy treatment and oncology outpatient clinic attendances.
• Be responsible for resolving routine enquiries in accordance with local standards and procedures and referring other queries to relevant colleagues where appropriate.
• Keep up-to-date and accurate accounts on computer system of all clinic attendances making any alterations necessary, e.g. Changes of patient's name and address, etc.
• Provide administrative support for the day to day running of outpatient clinics within the centre, ensuring that appointments are outcomed and generated in accordance with clinical requirements.
• Support the Radiotherapy Bookings Co-Ordinator with general administrative duties as per job description.

Job description

Responsible for the registration of patients who attend for appointments, using the patient administration system PAS Allscripts to check patient data is correct in accordance with department protocols, where necessary updating such information, checking that patient demographics are correct at all times.

Responsible for queuing patients on arrival for their radiotherapy appointments using the MOSAIQ system

Responsible for alerting clinical staff with regards to any patient alarms as indicated on the PAS Allscripts system or advised by the patient or referrer.

Liaising with diagnostic rooms / outpatient suite in cases of delays or sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations.

Please see attached Job Description for the full details of the role.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.