Medical ReceptionistNHS

Job summary

Previous Applicants need not apply

We are currently seeking a reliable and motivated individual to join our team. This is a part-time position of 19 hours per week, worked over two full days. Flexibility is essential, as the role will also involve providing cover for staff sickness and holidays when required.

The salary will be in line with the minimum living wage. In addition, we offer a range of benefits including five weeks paid holiday (pro-rata), a staff uniform, and membership of the NHS Pension Scheme.

If you are enthusiastic, adaptable, and enjoy working as part of a close-knit team, we would love to hear from you.

Main duties of the job

The following are the core responsibilities of thereceptionist.There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining andmonitoringthe practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, teammembersand external agencies
• Read code data onSystem One
• Photocopy documentation asrequired
• Input data into the patients healthcare records as necessary
• Directrequests for information i.e. SAR, insurance /solicitorsletters and DVLA formsto theappropriate person
• Manage all queries as necessaryin an efficient manner
• Maintain a clean, tidy, effective working areaat all times
• Monitor andmaintainthe reception area and notice boards
• Support all clinical staff with general tasks as requested

Job description

Answering calls, processing prescriptions, handling patient queries, please see job description for full details of the role.

About us

We are a small, friendly team consisting of three GPs, two nurses, a Healthcare Assistant (HCA), alongside a supportive management and administrative team. Our main surgery is located in the village of Lymm, Cheshire, with a branch surgery in nearby Grappenhall.

Previous applicants need not apply.