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Warrington Customer Service & Admin

Business Administrator (Ref: 23016)JobsGoPublic

Warrington Full time £29,107 - £30,648 a year
Posted 7 October 2026 Closing date 23 October 2026
Checked 20 hours ago · still listed on the employer's site Closes in 5 days · 23 Oct 2026
Warrington Bank Quay Rail Station (3.6 miles, direct) Altrincham (Manchester Metrolink) (8.4 miles, direct) Warrington Bus Interchange Stand A (3.6 miles, direct)

Job summary

Please refer to Job Description

Job description

Overview

Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular area.

The job holder is expected to be competent in their area of work, any specific qualifications or training required will be detailed in the relevant job description.

This is a non-operational role which may involve contact with prisoners depending on their area of work.

This role has no line management responsibilities.

Characteristics

Typical tasks associated with this Group Profile include:

  • Organise, produce and maintain accurate records for area of work
  • Act as contact point for all communications to the team Prioritise and distribute communications to the appropriate person or relevant department in establishment
  • Complete monitoring returns for area of work
  • Input requisitions on to the finance database and process requisitions for defined area of work
  • Co-ordinate any awareness sessions for area of work
  • Prepare paperwork for checking by manager, conducting initial checks as required
  • Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared
  • Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required
  • Collate information relating to relevant Service Delivery Indicators (SDIs)
  • Act as secretary to meetings as required including organising agenda, taking, distributing minutes and action points.

Job Descriptions relating to this Group Profile

The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.

  • Business Administrator : Activity Hub
  • Business Administrator : Business Hub
  • Business Administrator : Employment
  • Business Administrator : Equality
  • Business Administrator: Mobilisation, Transition and Transformation (MTT) Administration Support
  • Business Administrator : Resettlement Worker
  • Business Administrator : Establishment Television Systems
  • Business Administrator : Healthcare
  • Business Administrator : Management Coordinator
  • Business Administrator : New Colleagues Lead Administrator
  • Business Administrator : Observation, Categorisation and Allocation (OCA)
  • Business Administrator : Offender Management Hub
  • Business Administrator : People Hub
  • Business Administrator : Prison Digital Services Administrator
  • Business Administrator : Programmes
  • Business Administrator : Psychology
  • Business Administrator : Regional Admin Support – Wales
  • Business Administrator : Regional Admin Support – North East
  • Business Administrator : Chaplaincy
  • Business Administrator : Safe Decent and Secure
  • Business Administrator : Safer Custody
  • Business Administrator : Security Intelligence Collator
  • Business Administrator : Social and Palliative Care
  • Business Administrator : Substance Misuse and Drug Strategy
  • Business Administrator : VCC Administrator
  • Business Adminstrator : ID & Banking

Essential Skills/Qualifications/Accreditation/Registration

Job holders must complete specific training in their specialism once they take up post.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Hours of Work and Allowances

37 hour working week

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service

Communicating and Influencing

Working Together

Benefits

Alongside your salary of £29,107, HM Prison & Probation Service contributes £8,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Access to learning and development

A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Annual Leave

Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team

Email : [email protected]

Telephone : 0345 241 5358

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/23016?entityId=23016

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