GP RECEPTIONISTNHS

Job summary

Available Positions and Working Hours

Position 1 13 hours per week

• Monday: 2.00 pm 6.00 pm
• Thursday: 2.00 pm 6.00 pm
• Friday: 8.00 am 1.00 pm

Position 2 13 hours per week

• Tuesday: 2.00 pm 6.00 pm
• Thursday: 8.00 am 1.00 pm
• Friday: 2.00 pm 6.00 pm

Applicants should state clearly which working pattern they are applying for.

About the Role

We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team.

The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential.

The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice.

The ideal candidate will have excellent communication skills, a caring attitude and the ability to work calmly and efficiently in a busy environment. Flexibility is essential, as the successful candidate will be expected to provide additional cover when required to support the needs of the practice.

Main duties of the job

Main Duties/Responsibilities

• Greeting patients and visitors in a professional, friendly and courteous manner.
• Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
• Booking, cancelling and amending appointments using EMIS Web.
• Using EMIS Web confidently to access and update patient records accurately.
• Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
• Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
• Processing repeat prescription requests in accordance with practice procedures.
• Managing incoming and outgoing correspondence, emails and electronic messages.
• Updating patient demographics and maintaining accurate records.
• Registering new patients and processing patient deductions in line with practice policies.
• Liaising with GPs, nurses, practice management and other healthcare professionals.
• Supporting the smooth day-to-day running of reception and administrative services.
• Handling challenging situations and patient concerns calmly, professionally and empathetically.
• Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
• Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.

Job description

Job Description Main Duties and Responsibilities

The main duties of the GP Receptionist will include:

• Greeting patients and visitors in a professional, friendly and courteous manner.
• Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
• Booking, cancelling and amending appointments using EMIS Web.
• Using EMIS Web confidently to access and update patient records accurately.
• Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
• Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
• Processing repeat prescription requests in accordance with practice procedures.
• Managing incoming and outgoing correspondence, emails and electronic messages.
• Updating patient demographics and maintaining accurate records.
• Registering new patients and processing patient deductions in line with practice policies.
• Liaising with GPs, nurses, practice management and other healthcare professionals.
• Supporting the smooth day-to-day running of reception and administrative services.
• Handling challenging situations and patient concerns calmly, professionally and empathetically.
• Following practice policies and procedures, including safeguarding, infection prevention, health and safety and information governance.
• Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
• Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.
• Undertaking any other reasonable administrative duties appropriate to the role.

About us

What We Offer

• £13.50 per hour.
• Part-time hours of 13 hours per week.
• 28 days' annual leave per year, pro rata, inclusive of bank holidays.
• A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed.
• A friendly and supportive working environment.
• The opportunity to contribute to the delivery of high-quality patient care.
• A varied role within a busy primary care setting.