Customer Service AdviserJobsGoPublic

Malvern Hills and Wychavon District Councils

Pershore Part time £21,118 - £22,515 a year

Posted 6 October 2026

We last saw this on 19 Oct · check it's still open on the employer's site

Pershore Rail Station (1.4 miles, direct) Laverton (Gloucs Warwicks Railway) (9.5 miles, direct) Merstow Green Bus Station (5.5 miles, direct)

Job Introduction

Customer Service Adviser

28.20 hours over four days, Permanent Contract

£21,118.75 - £22.515.79 (FTE £27,709 - £29,542) per annum

Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.

About you

The successful candidate will:

Be enthusiastic about helping a diverse range of residents and customers

Have effective oral and written communication skills

Demonstrate an ability to keep calm under pressure

Be a great team player

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

Excellent pension scheme with employer contributions

Generous annual leave entitlement with options to purchase additional annual leave

Committed training programme and development opportunities

Onsite nursery with 20% staff discount

Discounted Gym and swim membership

Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services

Cycle to Work scheme

Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Jo Franklin on 01386 565417 or 01386 565000

Closing date: Sunday 25 October 2026

Interview date: Thursday 5 November 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

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