Receptionist/Care NavigatorNHS

Job summary

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients.

By working for Colchester Medical Practice, you also see the following benefits:

• NHS Pension Scheme
• The NHS pension scheme is a defined benefits scheme
• Family benefits including an adult dependents pension and children's pension
• Ill health benefits
• 20% employer contribution
• Proper Pay
• Living Wage Foundation Accredited
• Eye-care vouchers
• Health service discounts
• Annual Leave: minimum 28 days FTE