DTU AdministratorNHS

Job summary

Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access Policy.

Main duties of the job

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access Policy.

Job description

Responsibilities:1. Administrative support (DTU)1. Use EPR to capture all patient activity on a daily basis within DTU; thisincludes being able to complete waiting lists, admissions/discharges, wardattenders and appointments.2. Use other software systems, such as ARIA, to ensure input of data on to EPRis correct.3. Have thorough knowledge of 18 weeks of referral to treatment in relation topatients and how this applies to patients being referred tooncology/haematology.4. Answer the telephone and take messages from patients, relatives, doctors,allied health care professionals, etc., and deal with any queries asappropriate.5. Receiving and storing Chemotherapy appropriately to ensure that wastageand further charges are not incurred6. Helping patients with application of parking permits and validating parking7. Using Microsoft Package daily8. Ensuring that electronic patient records are current and scanning in anynecessary paper documentation in advance of the patient's visit to DTU9. Helping the clinical team ensure DTU is a clean and safe environment2. Reception/Ward Clerk Role (DTU and Outpatients)Be responsible for greeting all new patients, relatives, and visitors and direct them tothe appropriate member of staff/area while demonstrating excellent communicationskills when dealing with patients, relatives, and members of the multidisciplinaryteam, utilising sensitivity, empathy, and the ability to manage conflict.Answer the telephone courteously and direct inquiries as appropriate.Liaise with other departments within the hospital to book any requestedinvestigations.Assist with any transport queries as required, checking the system for the weekahead, and updating clinical staff of any patients arriving on hospital transport withadditional requirements. Liaise daily with the ambulance team to coordinate thereturn trip when patients arrive and schedule this when the patient is ready to depart.Be responsible for updating EPR and ARIA.Assist with resolution for IT queries equipment or software (e.g. carts).As needed, offer coverage to staff the outpatient reception, working with the teamthere to ensure that all necessary tasks are carried out and finished on time.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.