Diagnostic Appointment AdministratorNHS

Job summary

We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidates will ensure that desk activities are managed efficiently and in line with departmental protocols.

This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holders must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.

Main duties of the job

While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:

• Excellent interpersonal and communication skills, including a professional telephone manner
• Strong IT proficiency, with knowledge of Epic systems considered an advantage
• A flexible approach to working, with the ability to collaborate effectively across teams and with patients
• Confidence in working independently as well as part of a team
• The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
• Attention to detail and resilience under pressure

This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.

Job description

General

The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.

• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At Kings we are:

CaringWe put patients and their families first and show compassion and respect in every interaction with them, as well as with one another.

CollaborativeWe work as one team across all of our hospitals and services, and with partners and our communities to deliver the best possible outcomes.

InclusiveWe celebrate diversity, listen to different voices, and are creating a culture where everyone feels they belong and can thrive.

InnovativeWe constantly seek new ideas and smarter ways of working to improve care, research and education.

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed

About us

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.