Assistant Patient Pathway AdministratorNHS

Job summary

The Assistant Patient Pathway Administrator provides essential administrative support to ensure the smooth running of patient pathways and outpatient services. The role involves supporting clinical and administrative teams with key tasks such as appointment booking, patient record management, clinic preparation, and handling correspondence and enquiries.

Working closely with Patient Pathway Administrators, the post holder helps maintain accurate data within electronic systems, supports RTT tracking, and ensures patients are efficiently managed through their care pathway. The role also contributes to service continuity by providing cover during periods of leave or increased demand.

Overall, the position is vital in maintaining efficient service delivery, supporting patient flow, and ensuring a positive patient experience through organised, timely and professional administrative support.

Main duties of the job

• Support day-to-day administrative functions across patient pathways, ensuring a smooth and efficient service
• Assist with booking follow-up appointments and maintaining accurate RTT status
• Prepare clinic notes, collect and track patient records using EPR systems
• Manage patient correspondence, including filing, post distribution, and document handling
• Respond to patient, staff, and stakeholder enquiries in a professional and timely manner
• Support Patient Pathway Administrators and provide cover during periods of absence or increased demand
• Ensure accurate data entry and maintain high standards of data quality and confidentiality
• Assist with clinic processes, including checking patients in/out and capturing activity data

These duties ensure efficient patient flow, accurate record management, and consistent administrative support to clinical teams.

Job description

The Assistant Patient Pathway Administrator provides comprehensive administrative support to ensure the efficient running of patient pathways and outpatient services. Key responsibilities include booking follow-up appointments, maintaining accurate RTT status, preparing and tracking patient records using EPR systems, and managing correspondence and clinic documentation. The role involves responding to patient and staff enquiries professionally, supporting clinic processes such as patient check-in/out, and ensuring activity is recorded accurately. The post holder also provides cross-cover during absences or peak workload periods, contributing to service continuity, high data quality standards, and an effective, patient-centred administrative service.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.