Quality and Outcomes Framework (QOF) AdministratorNHS

Job summary

QOF (Quality and Outcomes Framework) is part of the GP contract to manage common chronic conditions such as asthma, COPD, diabetes and CVD, public health concerns (for example obesity and smoking) and provide preventative services such as screening, vaccinations or health checks.

The position of QOF Administrator is a varied and busy role. The main post holder duties will include:

Processing chronic disease reviews, providing coding/workflow support, processing home blood pressure readings, running Welby reports, maintaining spreadsheets and taking appropriate actions, arranging appointments, supporting the annual flu/covid vaccination programme, supporting colleagues with Welby queries

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:

• The delivery of an efficient, friendly, accessible & confidential service to patients
• The provision of an efficient and comprehensive support system for clinical sessions
• To engage in effective workflow of information to clinical and non-clinical staff

SPECIAL REQUIREMENTS OF THE POST

The special requirements of the post regarding skills, knowledge and experience are:

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Confident telephone manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Effective keyboard skills and good spelling
• An understanding, acceptance and adherence to the need for strict confidentiality

KEY RESPONSIBILITIES ADMINISTRATION

• Running Welby reports, maintaining spreadsheets/planners and taking appropriate actions

•

Job description

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:

• The delivery of an efficient, friendly, accessible & confidential service to patients
• The provision of an efficient and comprehensive support system for clinical sessions
• To engage in effective workflow of information to clinical and non-clinical staff

SPECIAL REQUIREMENTS OF THE POST

The special requirements of the post regarding skills, knowledge and experience are:

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Confident telephone manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Effective keyboard skills and good spelling
• An understanding, acceptance and adherence to the need for strict confidentiality

KEY RESPONSIBILITIES ADMINISTRATION

• Running Welby reports, maintaining spreadsheets/planners and taking appropriate actions
• Assessing and analysing questionnaires, reports and spreadsheets
• Arranging appointments, tests and follow-up appointments
• Ensuring good use of available appointments, prioritising clinical need as appropriate
• Extracting relevant information from clinical documents which require coding
• Participating in the effective running of the chronic disease review processes and how these systems are working both individually and together
• Any other duties to assist with achieving QOF, Investment & Impact Fund and Enhanced Service targets i.e. administration of Learning Disability Care Plans, Baby Immunisations, COPD, baby imms and PSA, coil and pessary recalls
• Assisting with processing tasks
• Being a super-user for Welby; offer training and support to colleagues
• Where appropriate, ensuring all other administrative work is undertaken and completed within specified timeframes

KEY RESPONSIBILITIES CLINICAL

• Arranging appointments for patients as necessary
• Assessing home blood pressure readings and take appropriate action
• Assisting with blood pressure home monitoring loan system, booking in and out and maintaining accurate records
• Supporting our immunisation programme including our seasonal flu and covid programmes

PERSONAL SPECIFICATION - ESSENTIAL

• Educated to GCSE level or equivalent including Mathematics and English
• Experience working with the public including on the telephone
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Strong IT skills including Office and Outlook (in particular Excel and Word)
• Effective Time Management
• Good Interpersonal skills
• Ability to work as part of a team and autonomously
• Problem solving and analytical skills

Personal Qualities

• Polite and confident
• Flexible and reliable
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic
• Ability to work under pressure

PERSONAL SPECIFICATION - DESIRABLE

• Experience working within a healthcare setting
• SystmOne user skills

About us

This busy, large surgery has high levels of patient satisfaction and a pleasant and covid-safe working environment. A recent CQC inspection rated the surgery as good.

The successful candidate will have excellent interpersonal and communication skills along with strong IT skills; be forward thinking and have a can-do attitude. Full training will be given but a willingness to learn and develop is essential.

Excellent telephone and administration skills and the ability to work under pressure are essential. NHS or medical/healthcare experience is preferred, as is a working knowledge of SystmOne.