Part Time Administrator - ColchesterNHS

Job summary

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

An exciting opportunity has arisen to recruit a part time Administrator for our Hospital Liaison team based at The Lakes, Colchester.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The hours for this role are Monday to Wednesday, 9.00am to 5.00pm, and unfortunately these hours are fixed and cannot be altered. We offer regular support, supervision, training, and opportunities for personal and professional development. Please note that some elements of the initial training may take place on days outside of the normal working pattern for this post. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Main duties of the job

• To provide a comprehensive administration service and functions within the Trusts' Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.

Job description

• You will be required to handle administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
• To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• To work as a member of the Directorates Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
• Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
• To assist both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive.
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trusts localities.
• The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover
• Record accurate messages and follow them up appropriately in accordance to department guidelines.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

We encourage all applicants to complete the application with honesty, conveying their individual skills, knowledge and experiences effectively. If it suspected that an application is using AI-generated content, it will be unlikely to progress to the next stage.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.