PCH Care Co-ordinatorNHS

Job summary

Care Coordinator - Primary Care Home

An exciting opportunity has arisen for a Care Coordinator to join our Primary Care Home (PCH) to deliver high quality care to the population of Gorleston and wider Great Yarmouth and Waveney area.

To support the senior triaging clinician with delegated responsibilities actively co-ordinating the multidisciplinary management of patients within the local community and ensuring referrals and visits are managed in a timely manner, including urgent community responses.

To have an understanding of the wider health and social care systems to enable a high standard of communication and information to referrers into the service.

This role will also support the PCH teams with administrative tasks such as supporting the lone worker process.

The PCH is a multidisciplinary team working closely with GP's and other community partners to provide an excellent standard of person centered care to adults in their own homes, residential care or clinic settings, supporting patients to self-manage whenever possible. The service uses SystmOne as a clinical IT system to support mobile working.

The post is offered at 30 hours per week and sits in a multidisciplinary team providing community services 7 days per week 07:00- 20:00 hours.

Main duties of the job

As a Care Coordinator you will be based at Yare house within Gorleston PCH. You will work in partnership with other members of the multidisciplinary team to coordinate and triage planned and reactive care within the community services.

The post holder is required to work autonomously at a level appropriate to clinical competence and within scope of professional practice.

The post holder will work under the supervision and in partnership with registered staff providing and support delivering high standards of care contributing to the on-going assessment, provision and monitoring of care based on evidence and working in partnership with the multidisciplinary team.

Job description

Clinical

• Under the direction of senior clinician add patient care plans
• Use electronic systems to input and access information as required by the senior clinician
• To receive and gather complex sensitive information and accurately document the information
• Under the supervision of senior clinician undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process
• Liaise directly with social care colleagues to ensure appropriate patient response
• Under the supervision of senior clinician conduct patient deferred visit calls where appropriate
• Liaise with professional colleagues both within the team / organisation and with external partners
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures
• Undertake calls to inform patients of deferred visits

Professional

• Be able to communicate with patients / clients / relatives
• Having an excellent telephone manner, holding the PCH triage phone
• Monitor PCH Monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed
• Data quality check waiting lists
• Conduct the Lone worker checks for the PCH
• Monitor and follow up on PCH equipment tasks
• Communicate positively and effectively
• Be adaptable, work with integrity and be trustworthy
• Recording details of all contacts with patients and other professionals using SystmOne (S1) as appropriate
• Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively

Organisational

• Actively give and receive feedback in a constructive manner
• Support data collection and audit
• Work as part of a team
• Understanding of multidisciplinary and integrated working
• Own their individual responsibilities and develop team objectives
• To participate in staff appraisal
• Contribute to creating improvement, transformation and innovations of services
• Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration
• Actively contribute to improving the health and well-being of the populations that is served
• Contribute to financial performance and target delivery
• Signposting of callers onto other appropriate services as directed

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.