GP ReceptionistNHS

Job summary

Due to an existing member of the reception team leaving, Aughton Surgery is looking for a part-time GP Receptionist to work 30 hours per week across 5 days (6 hours per day):

Monday - AM or PM (Choice)

Tuesday - PM

Wednesday - AM

Thursday - PM

Friday - PM

Whilst normal working days and hours will be set on a rota, there will be plenty of opportunity for additional hours and overtime. We do expect members of staff to be flexible to cover where other receptionists are on annual leave, this ensures that we can allow up to 2 members of staff off at a time.

The ideal candidates will enjoy the challenge of working in a busy GP practice, and will project a positive, friendly image when dealing with patients at the surgery and on the phone.

Please note, if sufficient numbers of applications are received, this advert may close early.

Main duties of the job

Main duties of the job

Candidates should be educated to GCSE level or equivalent, and it is desirable (but not essential) to have experience of working in a GP practice. Previous experience of working with the general public and/or customer service is essential.

For further information, please see the person specification document attached to this advert.

Reception/Admin Duties:

• General medical reception duties such as greeting patients, booking appointments and dealing with queries
• Answering phone calls
• Actioning tasks received from clinical staff
• Administrative and clerical support to clinical and management team
• Monitor and respond to emails on the generic practice account
• Liaise with external parties such as secondary care, community teams and care homes
• Direct patients to appropriate services

The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.

Job description

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About us

Aughton Surgery has 4 partners (3 GPs and 1 Practice Manager), 4 Salaried GP's, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Healthcare Assistant and 1 Phlebotomist. We are also a training practice, so we regularly have GP registrars, medical students and student physician associates as part of our team as well.

Our clinical staff are assisted by a friendly and knowledgeable admin/reception team.

All staff are highly supportive, and the surgery is a very enjoyable environment to work in