Medical ReceptionistNHS

Job summary

Beacon Primary Care is an innovative and forward-thinking practice serving approximately 17,000 patients across West Lancashire. We are looking for 2 dedicated and enthusiastic medical receptionist to join our busy and supportive team across the four locations.

This role is 5 hours per day Monday to Friday between 8am and 6:30pm one week of earlies and one week of lates on rotation.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality patient care.

As a Medical Receptionist, you will play a key role in ensuring the smooth day-to-day running of the practice. You will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times.

The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment.

We are seeking a proactive receptionist to join our dynamic primary care team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys making a real difference.

Main duties of the job

Our receptionists are key members of the team, playing a vital role in ensuring the smooth and efficient running of the practice. You will be the first point of contact for patients, requiring excellent listening skills and the ability to appropriately signpost patients to the most suitable service or clinician.

Duties and responsibilities may include, but are not limited to:

• Opening and securing the practice premises in line with practice protocols
• Maintaining and monitoring the appointments system
• Processing patient requests for appointments, home visits, and telephone consultations
• Directing patients and callers to the appropriate healthcare professional or service
• Handling incoming and outgoing mail
• Taking accurate messages and ensuring timely communication with relevant staff
• Entering, updating, and managing patient data in line with practice procedures
• Responding to enquiries from patients, team members, and external healthcare providers
• Supporting the clinical team by preparing and clearing consulting rooms when required
• Providing general administrative and clerical support to the practice team

Please note that duties may vary from time to time under the direction of the Senior Receptionist or Deputy Practice Manager, depending on the needs of the practice.

Job description

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: PRACTICE MANAGER

HOURS:

Job Summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/ Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Scanning
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing consulting rooms as required

About us

Beacon Primary Care is a forward-thinking and innovative practice. We pride ourselves on delivering high-quality, patient-centred care while supporting a positive and collaborative working environment for our staff.

Our multidisciplinary team includes 7 GPs, GP Registrars, an Advanced Nurse Practitioner (ANP), Nurse Prescribers, Practice Nurses, Pharmacists, a Community Paramedic, and Healthcare Assistants (HCAs).

Our experienced administrative team is made up of 18 receptionists (including a Head Receptionist at each location), 3 Clinical Coders, a Scanner, a Data Quality Lead, 2 Deputy Practice Managers, an Office Manager, and a Practice Manager.

We are committed to the health and wellbeing of our staff and have recently introduced a dedicated Health and Wellbeing Lead and Champion to support this. We also offer a wide range of training and development opportunities, ensuring our team can continue to grow and thrive in their roles.

As an innovative practice, we deliver all national and local enhanced services and continually look for ways to improve and expand our care. We also hold a monthly whole-practice study day, where all team members come together for learning, development, and collaboration.