Receptionist/AdministratorNHS

Job summary

Join Our Team as a Receptionist/Administrator

We are looking for an approachable, resilient, and well-organised Receptionist/Administrator to join our front-of-house team. Whether you are looking to start a rewarding career in healthcare or bring customer service experience from another sector, we welcome your application.

If you are approachable, organised, and enjoy working in a busy healthcare environment, we would love to hear from you!

About the Role:

We are seeking a dedicated Receptionist/Administrator who:

1.Is looking to work full-time/5 days a week/7.5 working hours per day)

2.Is available to cover extended hours on Mondays (finish at 8:00PM / 7.5hrs working hours shift)

3.Is available to work flexible weekday shifts starting at 07:45 or finishing at 18:30.

4.Has previous GP surgery experience.

5.Possesses IT skills and is proficient in EMIS Web.

6.Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.

7.Is committed to further training and development and exhibits exceptional communication skills.

Please Note:Previous applicants need not apply.

Main duties of the job

Key Responsibilities

As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:

1.Warmly welcoming patients and visitors, handling enquiries with empathy, care, and professionalism.

2.Managing phone calls, emails, and face-to-face requests efficiently in a fast-paced environment.

3.Supporting the patient triage process by accurately recording details and directing queries in line with practice protocols.

4.Carrying out core administrative duties, including clinical scanning, record updating, filing, processing ERS referrals, and prescription requests.

5.Processing new patient registrations and maintaining accurate, confidential patient records in line with GDPR requirements.

6.Working closely alongside GPs, nurses, and practice managers to ensure seamless patient care across both sites

Job description

Job Description

As a Receptionist/Administrator, you will support the smooth running of the practice by providing an efficient, professional, and patient-focused service. Key responsibilities include:

1.Front desk duties

2.Managing appointments, telephone calls, emails, triage requests and patient queries efficiently and accurately.

3.Administrative duties:

data entry, scanning, filing, processing correspondence, maintaining accurate records, processing patient registrations, prescription requests, referrals and other administrative tasks in line with practice procedures.

4.Performing essential checks

5.Ensuring patient confidentiality is maintained and sensitive information is handled securely in accordance with data protection requirements.

6.Working collaboratively with clinicians and the wider practice team to support high-quality patient care.

7.Attending Practice meetings and trainings

About us

City Square Medical Group is a vibrant, inner-city GP practice based in Tower Hamlets. Formed through a successful practice merger in April 2020, our dedicated teamcomprising four partners and two salaried GPsdelivers high-quality, compassionate healthcare to more than 12,000 local residents across two modern sites.

We pride ourselves on creating a supportive, welcoming environment where our team members feel valued, supported, and given real room to grow.