Practice ManagerNHS

Job summary

Woodbank Surgery is seeking an enthusiastic, proactive and experienced Practice Manager to lead the day-to-day operations of our busy GP Practice.

This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient focused primary care service.

The successful candidate will ensure the smooth running of the Practice, maintaining high standards of patient care, staff wellbeing, contractual requirements, regulatory compliance and financial management

BENEFITS:

Salary will be dependent on Qualifications and Experience

6 weeks Annual Leave (pro-rata) plus Bank Holidays

NHS Pension Scheme

Membership of Healthshield for additional healthcare benefits

Main duties of the job

Practice Operations and Leadership

• To oversee the daily operational management of the Practice, ensuring services run efficiently and effectively
• Provide leadership, guidance and support to the Practice team, leading and developing the Administrative and Reception team
• Manage HR processes, rotas, recruitment and staff performance
• Oversee finance, claims and contractual requirements (QOF, BECCOR, CQRS), budgeting and payroll processes reporting to our centralised office on the same
• Drive quality improvement, digital transformation and patient experience initiatives
• Support the Practice in achieving strategic and operational objectives

Job description

Leadership & Management

Lead and support clinical and administrative teams to deliver high quality servicecs

Maintain a positive, collaborative working culture with strong communication across the Practice

Ensure the Practice meets its strategic aims and adapts to NHS targets and service changes

Operational Management

Oversee day to day running of the Practice, ensuring safe, effective and patient centred operations

Develop and manage appointment systems

Ensure accurate and compliant record keeping

Oversee and manage the complaints process

Engage with the Practices Patient Participation Group (PPG)

Liaise with local health organisations and external stakeholders

Finance & Business Planning

Manage income and expenditure systems (invoicing, banking, petty cash etc)

Financial reporting for income, expenditure and payroll reporting to the Central Office for processing of Accounts and Payroll

Making sure financial risks are identified and mitigated, taking action where needed; maintaining up to date financial records

Ensure compliance with NHS England contractual requirements

Managing and maximising QOF, BECCOR and other enhanced service and contractual targets

Identify opportunities to improve profitability, increase income and reduce costs

Human Resources

Recruit, induct and train and supervise non clinical staff

Conduct appraisals, manage performance and support staff development

Ensure HR Policies and procedures are followed

Governance & Compliance

Ensure the Practice meets CQC standards and maintains robust governance systems.

Oversee risk management, health and safety and safeguarding processes

Maintain policies, protocols and audit cycles

IT & Information Management

Oversee Practice IT systems, ensuring data security and efficient digital workflows

Experience of EMIS clinical system

Estates & Facilities

Ensure the Practice environment is safe, well-maintained and compliant with regulations

Manage contracts for cleaning, maintenance and equipment servicing

Support the Practices current application for improvement grant and developing the Practice premises further

About us

Woodbank Surgery is an ambitious forward thinking and rapidly expanding GP Practice serving over 7000 patients. We are proud of our strong team culture, commitment to high quality patient care and our proactive approach to developing services that meet the needs of our growing community.

We are a supportive and friendly team where your own experience, ideas and leadership will be valued and can help shape the next chapter of our continued growth and success

We are a busy GP Practice of 3 GPs, 1 Clinical Pharmacist, 1 Advanced Nurse Clinician, Practice Nurses, Healthcare Assistant and Administration and Reception personnel. We work collaboratively with Horizon PCN who provide ARRS roles to the Practice.