Patient Coordinator [Overnight]NHS

Job summary

We are recruiting Patient Coordinators for contracted overnight shifts [23:00 to 08:00]. This a12-month fixed-term contract.

This position is not remote; all shifts must be completed on-site at either Moorgate PCC or Waters Meeting Health Centre.

Shifts are available across both weekdays and weekends.

Main duties of the job

To fulfil efficient call handling, despatching, administration and reception duties, working as a member of the BARDOC Operations Team.

Job description

Core duties and responsibilities

This list of duties and responsibilities which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically:

Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner

Accurate recording of patient data in line with GDPR protocols

Despatch home visits to BARDOC Visiting Services

Manage the bookings of Treatment Centre appointments.

Ensure effective comfort calling to patients when required

Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police

Any other duties reasonably falling within the nature of this post

Behaviours required

Self-motivated, well organised and proactive

Demonstrates accountability for own workload and open to learning from mistakes

A willingness to learning from others, sharing knowledge with colleagues

Is approachable and takes pride in own work

Acts with honesty and integrity through all you do

Demonstrates a flexible approach to working

Please refer to the attached Job Description for more information.

About us

Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.