Customer Service Co-ordinator x 2Council

Job title Full time Customer Co-ordinator

Hours 37 hours per week (Monday to Friday 8.36am to 5.00pm)

Salary Grade 4 – £29,070 to £31,015

As a member of the Customer Services Team, dealing with a queries relating to our Housing and Planning services, you will play a key role within the team in providing excellent customer service to our customers.

The successful candidate will handle inbound and outbound calls, meet with customers to assist with applications and provide updates, and use our inhouse systems in addition to The Planning Portal and The Housing Register, along with engaging with customers through website/webchats, emails, and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.

This post is based at The Symington Building in Market Harborough.

Your hours of work are full time 37 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.

The closing date for receipt of completed applications is 9am on 23rd November 2026, with interviews to be held week commencing 14th December 2026.

We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible.

Our preferred method of receipt of application is via the online application form.

Should you have any difficulties applying online please e-mail [email protected]. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.

Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.

Position type: Full Time