ReceptionistNHS

Job summary

Medical Receptionist Post

Meeting and greeting patients, visitors and external providers, answering the telephone, booking appointments in our busy and friendly practice.

Main duties of the job

Answering the telephone and gaining as much information as possible from the caller in a friendly manner, and dealing with any requests in an appropriate manner

Dealing with and actioning daily tasks on medical computer system

Booking ambulances when requested by a Patient

Sign for any parcels or drug deliveries noting cold chain instructions.

Accepting remuneration from patients for services provided by doctors (e.g., medicals, signing of forms) and issuing of receipts and using the card payment machine

Ordering of stationery including Death Certificates and prescriptions

Ordering of hearing aid batteries

Photocopying and shredding

Effectively signposting patients to the most appropriate service for their needs

Completing and forwarding referrals for the DHU Home Visiting Service

Assisting patients in a friendly and helpful manner assessing appointment requests

Receiving patients on arrival, booking in to their appointments with clinical staff and directing them to consulting rooms

Assist patients with information about other services.

Deal with emergency calls and home visits.

Utilising the Enhanced Access appointments where appropriate

Arranging interpreter services if required

Chaperone for the Doctor if requested to do so.

Job description

To assist the Reception Manager in the day-to-day organisation and smooth running of the Practice Reception ensuring that an efficient reception is always maintained. A combination of reception/administrative duties.

About us

We are a General Medical Practice with 5 part-time Partners, and 3 part-time Salaried GPs (5 female and 3 male) serving the population of Broughton Astley and the surrounding villages. We also have three Advanced Nurse Practitioners. We have two purpose built surgeries for the benefit of patients. The Broughton Astley Surgery was built in 1985 and substantially extended in 1994. The Ullesthorpe Surgery was built in 1991. Both Surgeries provide disabled access. We are a busy, friendly practice offering an excellent opportunity for the right candidate.