Community Care Navigation Centre and Community AHP Admin Team ManagerNHS

Job summary

The post-holder will be responsible for the provision of a comprehensive administrative and secretarial service for the all the Community AHP Services and to manage the Community Care Navigation Centre (CNC). The post holder will provide leadership to the administrative & staff within the post holder's portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints.

Main duties of the job

To plan the day-to-day workload of the admin staff and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the admin team and clinical services.

Monitor the waiting times within the service and escalate to Service Managers as appropriate.

Monitor accessibility into the service for patients via the Community Care Navigation Centre to ensure patients are able to book appointments easily

To oversee Community AHP Admin staff work plans, timetables and rotas

To manage annual leave requests and cover for admin teams

To assist the Service leads in the management of annual leave

Job description

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)