Team AdministratorNHS

Job summary

Are you able to work as part of a team in a very busy service environment? Are you able to think on your feet?

If so Dudley Talking Therapies Team is looking for an experienced and enthusiastic Team Administrator with proven skills to complement our existing administrative team. As part of this very busy team you will need to provide an efficient, effective, professional and confidential administrative service to our large team of clinicians.

Main duties of the job

The post-holder will be the first point of contact for the team for all enquires to the team. You will also be expected to provide diary management, such as booking appointments and to maintain records, both paper and electronic, in accordance with Trust policy.

You will work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the Service. It will be expected that the post holder will be able to think on their feet, provide flexible cover for service opening hours and in to cover times of absence such a holidays etc.

The work will be demanding and varied and you will be required to have excellent demonstrable administrative skills, be confident and assertive and be able to work autonomously using your own initiative.

Job description

Provide and receive routine confidential information. Communicates work procedures within own team and with other departments. Deals with queries from anxious patients, visitors; and manages cultural or language difficulties.

Plan and organise straightforward activities, some ongoing. Prioritises workload for self.

Keyboard skills for regular use of patient record computer systems and general computer usage.

Provide non-clinical advice, information to patients/clients/relatives. Provides advice and guidance to patients and relatives on, e.g. appointments and admissions.

Required to follow policies in own role and may comment on procedures and proposes changes to working procedures, implements procedures set by others.

About us

Equality, Diversity & Inclusion

The Trust gains strength from the diversity of its staff and patients, and is committed to being a safe and inclusive space for all people regardless of their age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment, or pregnancy/maternity. It recognises that it can only fully realise this commitment by proactively opposing bigotry in all its forms, including (but not limited to) ageism, disablism, sexism, racism, xenophobia, antisemitism, islamophobia, homophobia, biphobia, transphobia, and enbyphobia. All staff members are required to understand their role in ensuring the Trust is not only compliant with its responsibilities under the Equality Act 2010 but fulfils this deeper commitment. This shall include completing all mandatory equalities training, familiarising themselves with relevant policies or plans such as the Trust's Equality, Diversity and Inclusion Strategy and its Anti-Racism Action Plan, and proactively engaging with the work of the Staff Networks, Spiritual Care Team, Community Inclusion Team, and Equality, Diversity and Inclusion Team