Medical ReceptionistNHS
Job summary
Greet, assist and guide patients in accessing medical advice from the most appropriate healthcare professional or pathway with a courteous approach to ensure the efficient and effective use of the practice services.
Provide general administration assistance to the Practice team and demonstrate a professional and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
Posterngate Surgery are looking for an enthusiastic, understanding, flexible, well-organised person to expand our friendly reception team. Experience with a health care provider is preferred, but not essential as training will be provided.
Job description
Ensure an efficient and friendly reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Book patient appointments ensuring they are directed to the appropriate healthcare professional.
Take messages, ensuring accuracy of detail and prompt appropriate delivery.
Process tasks raised by Doctors.
Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Printing summary printouts for visits.
Viewing Internet for messages and dealing with them.
Printing blood forms.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter/amend patient information onto the computer as required.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Process samples received from patients following urine protocol.
Dealing with urgent results for the GPs.
Liaising with local hospital etc as required.
Assisting other members of the Primary Health Care Trust as required.
About us
Posterngate Surgery is a large innovative training practice , providing high quality primary care services to over 18,500 patients. We pride ourselves on our approach to provide a caring, quality service to our patients.