ReceptionistNHS

Job summary

Due to our expanding list size, we are looking to recruit another Receptionist to join our established team at Reedyford Healthcare. We are a well-established, friendly 5 partner practice. The surgeries are within minutes of the M65 exit 13 and are therefore easily accessible from Lancashire and Yorkshire areas. We have had two overall Good CQC assessments.

Main duties of the job

Job Summary

We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Job description

RECEPTION

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

About us

We are a large progressive, forward-thinking, friendly team with high QOF achievement. Our list size is around 14,300 patients, operating from impressive LIFT premises in Nelson.